Why Do Customers Choose TerryTown RV Superstore?

Updated

Customers choose TerryTown RV Superstore for four reasons the dealership puts front and center: it has been family-owned since 1973, it runs what it calls the world's largest indoor RV showroom with over 200 RVs on display, it advertises transparent itemized pricing with no sales gimmicks, and it backs purchases with a 50-bay service center staffed by factory-trained technicians. If you are shopping for a travel trailer, fifth wheel, or motorhome in or near Grand Rapids, Michigan, and you want to compare a large indoor inventory in one visit, this is the profile to evaluate.

A dealership with a long local track record

TerryTown describes itself as family-owned since 1973 and "Grand Rapids' Most Trusted RV Dealer," with 50+ years in business. That history matters mainly as a filter: a dealership that has operated for five decades in the same market has usually survived on repeat business and referrals rather than one-time sales. The site also cites customer feedback, including a buyer who said the price matched the quote with no hidden fees and called the indoor showroom "amazing."

Treat longevity and testimonials as signals worth verifying, not proof. Before a long drive, confirm current inventory, the specific unit's condition, and out-the-door numbers directly with the sales team.

The indoor showroom changes how you shop

The headline claim is an indoor showroom holding over 200 RVs, shoppable "rain or shine." In practice this means:

  • You can walk multiple floorplans back to back in one trip instead of driving between outdoor lots.
  • Weather does not cut a shopping day short, which matters in Michigan winters.
  • Comparing a travel trailer against a fifth wheel or Class C is easier when they sit under one roof.

The trade-off is that a single location limits you to one dealer's inventory and pricing. If you are cross-shopping several brands at multiple dealers, an indoor superstore is convenient but not automatically the cheapest option.

Pricing and buying power claims

TerryTown states that pricing is "transparent" and "clearly itemized," with no sales gimmicks, and that dealer group partnerships give it "huge buying power" on major brands. The site lists financing through multiple lenders with flexible terms and quick approvals.

What the page does not provide is actual price ranges, fee schedules, or financing rates. So the practical approach is:

  1. Ask for an itemized out-the-door quote in writing, including freight, prep, and documentation fees.
  2. Compare that total against at least one other dealer on the same model.
  3. Get financing terms in writing before committing, since "competitive rates" is a claim, not a number.

Selection: types and brands

The dealership organizes inventory by type and carries 50+ brands. Types listed:

Category Examples named on site
Towables Travel Trailers, Fifth Wheels, Toy Haulers, Destination, Pop-Ups
Motorized Class A, Class B, Class C

Brands named include Jayco, Forest River, Keystone, Thor, Starcraft, CrossRoads, Dynamax, Entegra Coach, Redwood, and inTech RV. A sample listing shows a 2021 Jayco Jay Flight SLX 264BH travel trailer (Stk# 47721) with a list price of $15,700 — useful as a rough anchor for used towable pricing, though individual units vary widely by condition and options.

Service, parts, and delivery

The service side is a real differentiator on paper: a 50-bay facility with certified technicians handling all makes and models, including warranty work. For buyers who live far from Grand Rapids, the dealership says it delivers across North America, available 24/7 — worth confirming scope and cost, since the page does not state whether delivery is free.

Visiting and hours

  • Address: 7303 Division Ave S, Grand Rapids, MI 49548 (Cutlerville area)
  • Phone: (616) 625-2593
  • Sales hours: Mon & Thu 8:30a–8:00p; Tue–Wed 8:30a–5:30p; Fri–Sat 8:30a–5:00p; Sun 11:00a–4:00p

Extended Monday and Thursday hours and seven-day operation make weekend or after-work visits feasible.

Who this dealership fits — and who it may not

A good fit if you want to see many RV types and brands indoors in one trip, you value a long-established local dealer with on-site service capacity, and you are shopping in West Michigan.

Look elsewhere first if you need the absolute lowest price and are willing to travel, you want to compare multiple dealers' inventory in person, or you need confirmed financing rates and out-the-door pricing before deciding — in which case request those numbers in writing before you go.