What Is Fraser Health and What Services Does It Provide?

Fraser Health is a regional health authority in British Columbia, Canada, serving more than two million people across a geographic area that stretches from Burnaby to Boston Bar. It delivers both hospital-based and community-based health care, with services provided by a team of over 50,000 staff, medical staff, and volunteers. Its website, fraserhealth.ca, functions as a public entry point for finding services, booking some appointments, and accessing health resources and information.

Where Fraser Health operates

Fraser Health covers a large, diverse region of B.C. that includes both dense urban centres and smaller communities. The "Burnaby to Boston Bar" span means the authority serves residents across the Fraser Valley and surrounding areas, not a single city. If you live in or are visiting this region, Fraser Health is likely the authority responsible for your hospital and many community health services.

What services and resources the site points to

The homepage organizes access around common needs rather than a single service list. From the site, you can reach:

• Urgent and primary care – for example, the South Surrey Urgent and Primary Care Centre, which the site notes is open.
• Guidance on where to go for care – including information for when a child is sick and general "know where to go" options.
• Virtual care – contact options by phone or web chat, plus information on Fraser Health Virtual Care.
• Ask Fraser – described as a digital health care navigator.
• Home and community care – information and connections for care outside hospitals.
• Indigenous Health Liaison – a way to connect to an Indigenous health liaison.
• Lab services appointments – booking a lab services appointment.
• Drug checking – a "get your drugs checked" service.
• Mental health resources – links to mental health support.
• Maternity care – information on maternity care options.
• Patient experience survey – a channel to give feedback on care.

A "Browse all services" link provides the fuller directory if what you need isn't listed on the homepage.

How to use the site to get care

1. Start with your situation, not the department name. The homepage is built around questions like "How can we help?" and prompts such as a sick child or a general health concern.
2. Choose the matching entry point. For non-emergency but urgent issues, look for urgent and primary care options. For general questions or navigation, use Ask Fraser or virtual care contact options.
3. Book where booking is offered. Lab services appointments are explicitly bookable through the site; other services may route you to a phone line or web chat instead.
4. Use "Browse all services" if your need isn't covered by the homepage shortcuts.

The expected result at each step is either a direct booking, a contact channel, or a page explaining your care options — not a single universal intake form.

What else the site shows

Beyond service access, fraserhealth.ca carries organizational news and events. A current example is the opening of an upgraded MRI suite at Abbotsford Regional Hospital and Cancer Centre, described as improving patient experience and expanding access to care. The events section lists things like a dietitian careers virtual open house and suicide prevention education (QPR) sessions, which are aimed at staff recruitment and public education rather than patient intake.

When Fraser Health is the right place to look

Fraser Health is relevant if you need hospital or community health services within its region, want to book a lab appointment, need mental health or maternity care information, or want to give feedback through the patient experience survey. If you are outside the Burnaby-to-Boston-Bar area, a different B.C. health authority will typically be your point of contact. For anything life-threatening, the site's care-options guidance points toward emergency care rather than the navigation tools described here.