Where to Get Care in the Fraser Health Region

Fraser Health serves more than two million people from Burnaby to Boston Bar, and its website organizes care options by how urgent your situation is. If you have a life-threatening emergency, call 911. For non-emergency needs, the site points you to urgent and primary care centres, virtual care by phone or web chat, a digital navigation tool called Ask Fraser, and specific services such as lab appointments, mental health resources, and maternity care.

Start with how urgent the problem is

The site's "How can we help?" section and its "Sick kid? Know where to go for care" prompt both push you toward matching the setting to the severity of the concern.

• Life-threatening emergency — call 911 or go to an emergency department.
• Urgent but not life-threatening — an urgent and primary care centre is an option. The site notes that the South Surrey Urgent and Primary Care Centre is open.
• Routine or ongoing concern — a family doctor or nurse practitioner, or one of the listed services below.
• Not sure where to go — use Fraser Health Virtual Care or the Ask Fraser navigator to get pointed in the right direction.

Fraser Health Virtual Care

If you have a health concern and want to talk to someone before deciding where to go, the site offers contact with the Fraser Health team by phone or web chat. This is the front door for questions about your care options rather than a replacement for emergency services.

How to use it:

1. Go to the Fraser Health Virtual Care section of the site.
2. Choose phone or web chat.
3. Describe your concern and ask which care setting fits it.

Expected result: guidance on whether to seek in-person care, which type of facility to use, or how to access a specific service.

Ask Fraser: the digital health care navigator

Ask Fraser is described as a digital health care navigator. It is designed for the "I don't know where to start" problem — you describe what you need and it helps route you to the right Fraser Health service.

Use it when:

• You know you need care but not which program or facility provides it.
• You want to find a service among the full list rather than guess.
• You are helping someone else (a child, a parent) and need to identify the right entry point.

Specific services listed on the site

Beyond urgent care and navigation, the homepage links directly to several services:

The site also notes that you can browse all services if what you need is not listed above.

Who delivers the care

Hospital and community-based services in the region are delivered by a team of more than 50,000 staff, medical staff, and volunteers. That scale is why the site leans on navigation tools — the range of services is broad enough that matching your concern to the right one is the main task.

Practical notes

• The site also lists news and events, including recruitment events such as a dietitian virtual open house and suicide prevention education sessions. These are not care entry points but can be relevant if you are looking for work or training.
• Service availability and hours are not spelled out on the homepage. Check the individual service page or contact Virtual Care before travelling.
• The homepage does not state costs or whether a health card is required for each service; confirm when you contact the team.