How to Access Fraser Health Services: Lab Appointments, Mental Health Resources, and More

Fraser Health provides several services you can start accessing directly from its website, including booking a lab services appointment, finding mental health resources, learning about home and community care, connecting with an Indigenous Health Liaison, and getting your drugs checked. The right entry point depends on what you need: use the online booking path for lab work, the resource pages for mental health and maternity options, and the contact options (phone or web chat) when you need help navigating care. Fraser Health serves more than two million people from Burnaby to Boston Bar, so confirm that your location falls within the region before proceeding.

Start With the Service You Need

The homepage groups common tasks under a "How can we help?" section. Each item is a direct entry point rather than a general information page.

If you are unsure which applies to you, "Ask Fraser" is described as a digital health care navigator, and Fraser Health also offers phone and web chat contact through Fraser Health Virtual Care.

Booking a Lab Services Appointment

1. Go to the "Book a lab services appointment" link from the homepage services list.
2. Follow the booking flow to select a location and time. The site does not publish the full menu structure, so treat the booking page itself as the source of truth for available sites and hours.
3. Expect a confirmation of your appointment details once the booking is submitted.

If you cannot find a suitable slot or your situation is urgent, use the "Get care now" path or contact the team by phone or web chat instead of waiting on the booking system.

Finding Mental Health Resources

The "Find mental health resources" entry point leads to Fraser Health's mental health and substance use information. This is a resource-finding path, not a crisis line by itself — if you need immediate help, use the "Get care now" option or contact emergency services.

Fraser Health also runs related education events. For example, a Question, Persuade, Refer (QPR) suicide prevention education session is listed as an upcoming event, described as learning about suicide intervention and prevention. These sessions are open learning opportunities rather than a substitute for clinical care.

Home and Community Care, Maternity, and Indigenous Health Liaison

• Home and community care: The "Learn about home and community care" link covers options for care delivered outside hospitals. Use it to understand what is available before contacting a care team.
• Maternity care: "Learn about options for maternity care" outlines choices for pregnancy and birth. Availability of specific options depends on your location within the region.
• Indigenous Health Liaison: This connects Indigenous patients to a dedicated liaison. It is a culturally specific support pathway, separate from general navigation.
• Drug checking: "Get your drugs checked" provides access to drug checking services, relevant if you want to know what is in a substance before use.

When You Are Not Sure Where to Go

Two homepage prompts handle uncertainty:

• "Sick kid? Know where to go for care." — guidance for deciding between urgent care, primary care, and emergency.
• "Health concern? Get care now." — a starting point for active health concerns.

Fraser Health also operates urgent and primary care centres, such as the South Surrey Urgent and Primary Care Centre, which the site notes is open. These centres are an option when you need care that is not an emergency but cannot wait for a routine appointment.

Verifying You Are in the Right Region

Fraser Health covers Burnaby to Boston Bar. If you live outside that area, the services and booking links on fraserhealth.ca may not apply to you. The site lists locations you can browse to confirm coverage.

Common Sticking Points

• Assuming everything is bookable online. Lab appointments have a booking path, but many other services route through phone or web chat rather than self-serve scheduling.
• Using a resource page for an urgent problem. Mental health resource pages are for finding ongoing support; for immediate concerns, use "Get care now."
• Skipping the navigator. If the service list does not match your situation, "Ask Fraser" or Fraser Health Virtual Care by phone or web chat is the intended fallback.
• Missing location limits. Not every service is available at every site; check the specific service page for where it is offered.