What Support Does liquidleather.com Offer After Purchasing a Repair Kit?

After you buy a kit from liquidleather.com (Invisible Repair Products), the support does not stop at the sale. The site states that even after purchasing an affordable, quality product, you may still need expert assistance, and it offers several ways to reach a real person. You can call "Scott the Expert" or email at any time, find contact information included inside your kit, or use the Contact Us form on the website. The stated goal is to help you complete the repair, not just sell you the product.

Ways to Get Help After Your Purchase

The site lists multiple contact options so you can choose what fits your situation:

• Phone: Call "Scott the Expert" directly. The site says you can call anytime.
• Email: Send a message to the company at any time.
• Inside your kit: Contact information is included with the kit itself, so you don't have to search the website while you're mid-repair.
• Website form: Use the Contact Us form on liquidleather.com.

This matters most when a repair isn't going as expected—for example, if a color match looks off, a patch isn't adhering, or you're unsure which compound to use on a specific material.

Why the Company Frames Support as Part of the Product

Invisible Repair Products has been manufacturing vinyl and leather repair kits since 1972, and the site describes over 45 years of proven results and millions of repairs made. The company says it developed the first consumer do-it-yourself leather and vinyl repair kit.

The site also makes a point about manufacturing: products are produced and assembled in Akron, Ohio, USA, including the bottles, lids, repair compounds, leather dyes, and specialty adhesives. The company states its kits are tested daily and that its "quality and pricing will not be beat."

That background is relevant to the support question because the company positions itself as a manufacturer, not just a reseller—which is consistent with offering direct access to an in-house expert rather than routing you to a third party.

What the Support Is Meant to Cover

The site frames the assistance around getting a professional-grade result from a do-it-yourself kit. The materials listed on the homepage suggest the kits are used across a wide range of items:

If your repair falls into one of these areas and you hit a problem, the support channels above are the intended path to resolve it.

Practical Notes Before You Rely on Support

• Have your kit handy when you call or email. The site says contact information is included in your kit, so the fastest route is often the paperwork that came with your purchase.
• The site does not publish specific support hours or response-time guarantees. It says you can call or email "anytime," but that describes availability of the contact channel, not a promised turnaround. Plan accordingly if your repair is time-sensitive.
• No pricing or login requirements are stated for support. The page does not indicate that contacting support costs anything or requires an account, but it also doesn't explicitly say support is free—so treat cost as unconfirmed rather than assumed.

The Bottom Line

If you buy a repair kit from liquidleather.com, you get more than the kit: you get direct access to a person the site calls "Scott the Expert" by phone or email, contact details inside your kit, and a website contact form. The company's stated intent is to help you finish the repair successfully. If you're weighing whether to buy, the availability of post-purchase expert help is one of the things the site explicitly offers as part of the deal.