How to Contact Frogwares or Get Game Support

Updated

Frogwares lists separate contact routes for game support, press and marketing, business and licensing, and careers, plus community channels on Facebook, YouTube, and Twitter. Use the official site's own pages and addresses rather than third-party listings, and pick the channel that matches your reason for writing — support requests go through Game Support, while partnership or press inquiries go to the dedicated email addresses.

Game support

For help with a Frogwares title, the site's Game Support page is the intended entry point. It appears in both the top navigation and the footer, so you can reach it from anywhere on the site.

Use it when you have a problem with a specific game — for example, a technical issue, a question about your copy, or a request related to a title such as The Sinking City or The Sinking City 2. The homepage itself does not publish a support email address, so the Game Support page is the route the studio points players to.

Company, press, and licensing contacts

The site publishes three distinct email addresses for non-support inquiries:

Purpose Address
PR & Marketing [email protected]
Business & Licensing [email protected]
Careers [email protected]

Match your message to the right inbox:

The site also references a Press Kit in its navigation, which is the place to look for official media assets before writing to the marketing address.

Community channels

If your question is general rather than account- or purchase-specific, the studio's community channels are listed on the homepage under "Our Community":

  • Facebook — Frogwares
  • YouTube — Frogwares
  • Twitter — @Frogwares

These are public channels, so treat them as suited to announcements, general questions, and following release news rather than resolving individual support cases.

What you can find on the site

Beyond contact routes, frogwares.com is organized into Home, News, Games, Gallery, Art, Videos, Careers, Company, Contacts, Game Support, and Press Kit. The News section carries dated studio updates — for example, the October 21, 2025 post noting that The Sinking City 2's release window moved to the first half of 2026, and the August 18, 2026 post confirming the game is out on PC, PS5, and Xbox Series X/S. The Sinking City Remastered is listed as available on PC, PS5, and Xbox Series, remastered in Unreal Engine 5 and free for existing owners on those platforms.

Practical notes

  • Start with Game Support for anything tied to playing a game; use the email addresses only for press, business, or hiring matters.
  • The site's cookie banner notes that some cookies are essential and cannot be refused, while analytics and preference cookies are only placed if you accept them. You can adjust this via the cookie settings.
  • The footer lists Privacy Notice, Terms of Use, and Cookie Policy if your question concerns how the site handles your data.