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EnglishHow to Contact or Visit Willingway
Updated
Call 912-207-7227 for help now, or 800-242-9455 for other inquiries. Willingway operates a residential and outpatient location in Statesboro, Georgia, and an outpatient office in Augusta, Georgia. You can also reach the center through the contact form or mailing list on willingway.com.
Contact Options
| Purpose | Contact Method |
|---|---|
| Get help now / admissions | 912-207-7227 |
| Other inquiries | 800-242-9455 |
| General messages | Contact form on willingway.com |
| Updates and news | Join the mailing list on willingway.com |
The site lists both numbers prominently in its header and footer, so either can be used as a starting point. The "Get Help Now" line is the one tied to admissions and immediate questions; the second number is labeled for other inquiries.
Locations
Willingway has two Georgia locations:
- Statesboro — residential and outpatient services
- Augusta — outpatient office
If you are unsure which level of care fits your situation, calling the main line is the fastest way to find out which location handles your needs.
What You Can Do Before You Call
- Verify your insurance. Willingway provides a "Verify Your Insurance" page in its Admissions section, which can give you a clearer picture of coverage before you speak with staff.
- Review admissions information. The Admissions section covers what to expect and answers common questions.
- Check the FAQ. The site's FAQ page addresses many standard questions about treatment and the admission process.
- Take a virtual tour. If you want a sense of the facility before visiting, Willingway offers a virtual tour online.
What Willingway Offers
Willingway is a Georgia addiction treatment center that has been in continuous operation for 50 years. Its services include:
- Detox
- Residential care
- Outpatient care
- Sober living
- Veterans Program – Tactical Recovery
It treats alcohol addiction and drug addiction, including cocaine, fentanyl, heroin, and prescription drug addiction. The center also reports outcomes above the national average, with clients often showing meaningful reductions in symptoms of depression, anxiety, trauma, and PTSD during treatment.
If You Are a Veteran
Willingway runs a dedicated Veterans Program called Tactical Recovery, listed under its treatment programs. Veterans can call the main line to ask about eligibility and how to enter that program.
If You Are a Family Member or Alumni
The site includes separate sections for families, referral sources, and alumni. Alumni have access to continuing care resources, community groups, and the CaredFor app. Family resources are also available for those supporting someone in treatment.
Common Questions
Can I just walk in? The site does not state walk-in policies. Calling ahead at 912-207-7227 is the safer approach.
Which number should I call first? Use 912-207-7227 for treatment-related or urgent questions. Use 800-242-9455 for general or administrative inquiries.
Does Willingway accept insurance? The site provides a "Verify Your Insurance" tool, but specific coverage details are not listed publicly. Confirm directly with the center.
Where exactly are the locations? Statesboro (residential and outpatient) and Augusta (outpatient). Full addresses are available on the Locations page of willingway.com.