What Do Customers Say About TeamDME! Support?

Updated

Customers who comment on TeamDME! support consistently highlight three things: reaching a person quickly without navigating a phone menu, fast response and problem resolution, and being able to name the specific staff who helped them. The most detailed feedback comes from Laura, COO of Hope Medical Supply, who contrasts TeamDME! with "other national companies with IT support in foreign countries with English as a second language."

What customers actually say

The published testimonials on TeamDME!'s site give a fairly specific picture of the support experience:

  • Phone access without a menu maze. Laura (Hope Medical Supply, customer since 1998) writes that she doesn't "have to press a million options to get someone on the phone."
  • Speed and follow-through. The same testimonial says support "respond[s] quickly and take[s] care of our needs."
  • Named, familiar staff. Laura specifically thanks Jane, Nick, and Rick — a sign that customers deal with the same people rather than a rotating queue.
  • Long-term satisfaction. Kathy (Healthcare Medical And Respiratory, since 2001) says the company has worked with TeamDME! for over 15 years and "would recommend them anytime."
  • A switch that stuck. Ron (Family Medical Equipment, since 2000) says moving from Brightree to TeamDME! "was the best decision I ever made."
  • An honest conversion story. Josh (McAbee Medical, since 2008) admits he "didn't care for it honestly" at first because it was different from what he was used to, but became "a huge fan" and says Mediware and Brightree "don't hold a candle" to what TeamDME! does for them.

Why the support feedback matters for your decision

The recurring theme isn't just that support is good — it's where it's located and how it's staffed. Laura's comparison is the clearest signal: she frames TeamDME!'s value against national competitors whose IT support sits overseas with English as a second language. If your business has had frustrating experiences with offshore call centers or long phone trees, that contrast is the most relevant data point in this feedback.

The Josh testimonial is worth weighing too, because it's the only negative-then-positive account. It suggests the platform has a learning curve if you're coming from another system, and that the initial friction is about unfamiliarity rather than support quality.

How to test these claims for yourself

Testimonials are self-reported and published by the vendor, so treat them as directional. Before committing:

  1. Call the support line during your own business hours. The number listed on the site is (888) 832-6363. See how long it takes to reach a person and whether you get a menu first.
  2. Ask about staffing and hours. Confirm whether support is in-house, where it's based, and what hours it covers — the testimonials imply local, named staff but don't state coverage windows.
  3. Request references in your segment. Ask for HME/DME providers of similar size and product mix, ideally ones who switched from Brightree or Mediware, since that's the transition the testimonials describe.
  4. Ask about the migration process. Given Josh's "didn't care for it at first" comment, ask what onboarding and training look like and how long typical users take to feel comfortable.

The honest limits of this evidence

Everything above comes from customer quotes published on TeamDME!'s own site. There's no independent review data, no stated support SLAs, and no pricing or contract details in the source material. The customers quoted have been with the company for years (1998–2015), so their experience reflects long-term relationships — a newer customer's first 90 days may look different. Use the testimonials to form questions, not conclusions.