How to Contact Secure64 or Get Support

Secure64 offers several direct paths for contact and support: a Contact page for general and sales inquiries, a Support section with an overview for existing customers, a Customer Login for account-specific resources, a Try Secure64 option for evaluation, and a dedicated Under Attack? entry for urgent security situations. The right path depends on whether you're an existing customer, evaluating the product, or responding to an active incident.

Contacting Secure64

The website's main navigation includes a Contact link alongside Contact Us in the footer area. This is the general entry point for reaching the company — whether for sales questions about the DDI and DNS security product lines, partnership inquiries, or general information.

Secure64 also lists a Partners page, which is relevant if you're looking to work through a reseller or technology partner rather than directly.

Getting Support

The Support section is accessible from the main navigation and provides a Support Overview. This is the starting point for existing customers who need help with deployed products such as DNS Guard, DNS Cache, DNS Authority, DNS Signer, DNS Manager, DNS Proxy, LineGuard, LineGuard Edge, or Vizion.

For account-specific resources — documentation, case studies, white papers, datasheets, and videos — customers can use the Customer Login link at the top of the site. Note that the site does not state whether login is required for all resources or only some; the Resources section (Case Studies, Information Documents, White Papers, Datasheets, Videos) appears in the main navigation, so some materials may be reachable without logging in.

If You're Under Attack

Secure64 provides a dedicated Under Attack? link in the site navigation. This is the appropriate path if you're dealing with an active DNS-based threat such as a DDoS attack or malicious domain activity. Given that Secure64 positions itself around Protective DNS — analyzing domain queries in real time to detect and stop malicious activity — this entry point connects you to the team best positioned to help during an incident.

Evaluating Secure64

If you're not yet a customer, the Try Secure64 option lets you evaluate the products before committing. Secure64 describes its approach as "one-size-fits-you" rather than one-size-fits-all, with predictable pricing, so an evaluation is a reasonable step before a purchasing conversation.

Which Path Should You Use?

What Secure64 Does (Context for Your Inquiry)

Secure64 is a DDI (DNS, DHCP, IP Address Management) solutions provider with 20 years of DNS experience, supporting more than 1.5 billion users globally. Its product lines include:

• LineGuard — cyberthreat protection and content filtering
• LineGuard Edge and Vizion
• DNS Guard, DNS Cache, DNS Authority, DNS Signer, DNS Manager, DNS Proxy

The company has achieved Protective DNS status as recognized by the U.S. Government, and its Guard solutions can be deployed in the cloud or on-premises. The U.S. CISA and NSA maintain a list of Protective DNS vendors, which is a useful reference if you're comparing options.

Practical Tips Before You Reach Out

• Have your deployment details ready. Whether cloud or on-premises, and which products you're running, will speed up a support interaction.
• Check the Resources section first. Case studies, white papers, datasheets, and videos may answer technical questions without a support ticket.
• Use "Under Attack?" for incidents, not general inquiries. Routing an active threat through the general contact form may slow your response.
• For pricing, the site mentions "predictable pricing" but does not publish rates or payment details — you'll need to contact Secure64 directly for a quote.