Where to Find UltiMaker Software, Support, and Sales Contacts
UltiMaker's software, support, and sales resources are split across a few distinct destinations: UltiMaker Cura (free download) and Digital Factory (login required) for software; Support articles and a ticket submission form for help; and Request a quote, pricing or financing options, and a reseller program for commercial inquiries. The sections below map each need to the right entry point.
Software: Cura and Digital Factory
| Resource | What it is | How to access |
|---|---|---|
| UltiMaker Cura | Print preparation software | Listed under Software as "Download for free" |
| Digital Factory | Cloud-connected print management | Listed under Software with a "Login" option |
| Latest Cura release | Current version information | Appears in Popular Searches and the Software menu |
If you only need to slice and prepare files, Cura is the starting point. If you need to manage printers, users, or jobs across a fleet, Digital Factory is the relevant product — note that it is presented as a login destination rather than a download, so expect an account requirement.
Support: Articles, Tickets, and Direct Contact
UltiMaker separates self-service from direct contact:
- Support articles — a browsable knowledge base for troubleshooting and how-to questions. Start here for common issues.
- Open a support ticket — a form to "contact our support team directly." Use this when the article library doesn't resolve the problem.
- Contact our team — a general contact channel listed alongside press and general inquiries.
The site also surfaces Popular Searches (S series 3D printers, 3D printing materials, latest Cura release, Method 3D printer) as shortcuts into support content.
Sales: Quotes, Pricing, and Reseller Options
Commercial inquiries route through several distinct paths:
- Request a quote — the primary sales entry point, available from the main navigation and the store area.
- Pricing or financing options — listed under Contact us for buyers who need cost structures rather than a single quote.
- Become a reseller — for partners who want to sell UltiMaker products.
- Contact sales — a direct channel for pre-purchase questions.
One current promotion worth noting: UltiMaker is partnering with Tectonic-3D to offer free premium engineering materials with the purchase of an eligible UltiMaker 3D printer — up to two free spools of composite materials. The offer is tied to "upgrade today" and requires requesting a quote, so confirm eligibility for your specific printer model before assuming it applies.
Community, Academy, and Partner Resources
Beyond the transactional pages, UltiMaker maintains:
- Community — user discussion and shared knowledge.
- Academy — structured learning content.
- Partner portal — a separate login area for partners.
- Marketplace — listed alongside the above under the account menu.
These sit behind the Sign in / Register flow, so create an account if you need access to partner-specific or gated content.
Quick Routing Guide
| Your need | Go to |
|---|---|
| Download slicing software | Software → UltiMaker Cura → Download for free |
| Manage printers in the cloud | Software → Digital Factory → Login |
| Fix a printing problem | Support articles, then open a ticket |
| Get a price for a printer | Request a quote |
| Explore financing | Contact us → Pricing or financing options |
| Sell UltiMaker products | Become a reseller |
| Learn or discuss | Academy, Community, or Blog/Webinars |
The site is available in English, Chinese, Dutch, French, German, Italian, Japanese, Korean, and Spanish via the language selector, so non-English speakers can switch before navigating.