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EnglishWhat Support and Hosting Options Are Available for Mautic?
Updated
Mautic is open-source marketing automation software that you can self-host, run through a managed hosting provider, or support through official and community programs. The right combination depends on your team's technical capacity, how much control you need over data, and whether you want paid help for upgrades and long-term maintenance. Mautic's own site lists several distinct paths: downloading and hosting it yourself, using a Managed Mautic service, buying Extended Support (ELTS), getting certified, or working with partners and members.
Self-Hosting vs. Managed Mautic
The two primary hosting routes differ mainly in who runs the infrastructure and handles updates.
| Dimension | Self-hosted (Download Mautic) | Managed Mautic |
|---|---|---|
| Who runs the server | You or your team | A managed hosting provider |
| Setup effort | You install and configure it yourself | Provider handles setup |
| Maintenance | You manage upgrades, security, and backups | Provider manages ongoing operations |
| Control and data | Full control; supports "true data sovereignty" | Depends on the provider's setup |
| Best for | Teams with sysadmin/developer capacity | Teams without dedicated ops staff |
Mautic's site frames the product around "No vendor lockin" and "True data sovereignty," which are the main reasons organizations choose self-hosting. If you lack the staff to patch and upgrade a server, Managed Mautic is the lower-effort option. Before choosing either, check the Mautic Hosting Requirements page, since self-hosting has specific server prerequisites.
Official Support: Extended Support (ELTS)
Mautic offers Extended Support (ELTS) as a paid option. This matters because open-source projects typically support only current releases; ELTS is aimed at organizations that need to stay on a version longer than the standard support window. If you have compliance, stability, or migration-timing constraints, ELTS is the official route to keep receiving support. Confirm current coverage terms and which versions qualify directly on the ELTS page, since those details change over time.
Certification and Skills
Mautic runs a Mautic Certification program, including a Certified Mautic Developer credential described as covering "the technical foundations of Mautic." This is useful in two ways:
- If you hire or contract help, certification gives you a signal of verified expertise.
- If you build in-house capability, it's a structured way to train your team.
Certification is about proving knowledge, not a hosting or support contract, so treat it as a complement to whichever hosting model you pick.
Partners, Members, and Community
Beyond paid support, Mautic has a partner and community ecosystem:
- Become a Mautic Partner — for agencies and vendors that deliver Mautic services.
- Members & Partners / Become a member — membership programs tied to the project.
- Support forums and Join the conversation — free community help.
- Mautic World Conference and Mautic Ambassadors — events and community leadership.
- Managed Mautic — listed as a distinct starting option alongside Download.
If you want a vendor to implement or run Mautic for you, the partner directory is the place to start. If you mainly need answers to specific problems, the forums cost nothing but depend on community response times.
How to Choose
Work through these questions in order:
- Do you have server/DevOps capacity? If yes, self-hosting with the Download option gives maximum control. If no, look at Managed Mautic.
- Do you need to stay on an older version? If so, evaluate Extended Support (ELTS).
- Do you need outside expertise? Use Mautic Certification as a hiring signal, or engage a Mautic Partner.
- What's your budget model? Self-hosting shifts cost to your own infrastructure and staff time; managed hosting and ELTS are paid services. Mautic's site includes a Pricing page, so check it for current figures rather than assuming any tier is free.
- How important is data control? If sovereignty is a hard requirement, weigh self-hosting or a provider that lets you keep control.
A practical default: start by reviewing Hosting Requirements and the Download page to gauge self-hosting effort. If that looks heavier than your team can sustain, compare Managed Mautic providers, and add ELTS only if version longevity is a real constraint.