How to Find Claims and Contact Information on the Arch Capital Group Website

Updated

Arch Capital Group Ltd. (archgroup.com) separates claims and contact information by business line, so the fastest route is to decide first which of the three businesses you are dealing with — Insurance, Reinsurance, or Mortgage — and then use the matching entry point. The site's main navigation includes a Claims section that splits into Insurance Claims, Reinsurance Claims, and U.S. MI Loss Mitigation & Claims, and a Contact Us section that lists a main office phone number plus separate Insurance, Reinsurance, and Mortgage contacts. Choosing the wrong one is the most common way to slow down a claim or an inquiry.

Start by identifying your business line

The site is organized around three operating businesses, each with its own claims and contact path:

Business What it covers (per the site) Claims entry Contact entry
Arch Insurance Specialty risk solutions for clients worldwide, with operations in North America, Europe and Australia Insurance Claims Insurance Contacts
Arch Re Treaty and facultative property and casualty reinsurance, operating in most major global insurance centers Reinsurance Claims Reinsurance Contacts
Arch MI Risk management, risk financing and capital optimizing products to the housing sector globally U.S. MI Loss Mitigation & Claims Mortgage Contacts

If you hold a policy or are pursuing a claim, your starting point is almost always the business that issued the policy or assumed the risk — not the parent company.

Finding claims information

  1. Open archgroup.com.
  2. Go to the Claims section in the main navigation.
  3. Select the sub-page that matches your business: Insurance Claims, Reinsurance Claims, or U.S. MI Loss Mitigation & Claims.
  4. Follow the instructions on that page for submitting or tracking your claim.

Expected result: you land on the claims process owned by the correct business unit, rather than a general corporate page. If you are a reinsurance counterparty, note that reinsurance claims are handled separately from insurance claims — the site treats them as distinct workflows.

Finding contact information

  1. Go to the Contact Us section.
  2. Use the Main Office Phone Numbers for general corporate matters.
  3. For anything tied to a policy, claim, or business relationship, use the dedicated Insurance Contacts, Reinsurance Contacts, or Mortgage Contacts listing instead.

The distinction matters: the main office number is for the holding company, while the business-line contacts are the ones set up for policyholders, cedents, and mortgage-sector partners.

Using search to locate a specific subsidiary or page

The site has a search function in the header. If you already know the name of the subsidiary or business you need — for example, a specific Arch Insurance operation in a particular region — search for it directly rather than browsing the navigation. This is useful when your matter sits with an affiliate or subsidiary rather than the group itself.

Common pitfalls

  • Submitting to the wrong business line. Insurance, reinsurance, and mortgage claims are handled by different teams. A reinsurance claim sent through an insurance channel will be redirected.
  • Using the main office number for a claim. The main office listing is a corporate contact, not a claims intake line.
  • Assuming one global claims form. The site presents separate claims paths per business, so there is no single universal entry point.
  • Overlooking the mortgage path. U.S. MI matters go through U.S. MI Loss Mitigation & Claims, which is listed separately from the other two claims categories.

Quick decision guide

  • Policyholder with an insurance policy → Insurance Claims / Insurance Contacts.
  • Reinsurer or cedent with a treaty or facultative matter → Reinsurance Claims / Reinsurance Contacts.
  • Mortgage insurance or housing-sector matter → U.S. MI Loss Mitigation & Claims / Mortgage Contacts.
  • General corporate or investor question → Main Office Phone Numbers or the Investors section.