How to Order or Get Support from Axiomatic Technologies

Updated

Axiomatic Technologies Corporation sells through a quote-based process rather than a direct online checkout, so the fastest route to pricing or a purchase is the Request a Quote (RFQ) form or the How to Order page on axiomatic.com. For technical questions, product selection, or configuration help, use the Support section or contact the application and sales staff directly. The site also lists phone (+1 905 602 9270) and email ([email protected]) as contact channels.

Ordering: what the site provides

The site's ordering path is built around a quote request, not a shopping cart checkout. The main entry points are:

  • Request a Quote — the primary way to get pricing and start a purchase.
  • How to Order — under Support, this page explains the ordering process and requirements.
  • Contact Us — general contact form and direct contact details.
  • Rep Locator — find a local representative, useful if you prefer regional support.

A cart and search function exist in the site navigation, but the presence of an RFQ flow and a "How to Order" page indicates that pricing is handled through sales contact rather than a self-service checkout. The site does not publish prices, so treat any purchase as a quote-first process.

Steps to request a quote

  1. Identify the product or product family you need using the Product Selection Charts (linked from both Products and Support).
  2. Open the Request a Quote page and submit your requirement, or use Contact Us if you have questions first.
  3. If your application needs a modified or custom unit, note that Axiomatic offers an OEM control design service and a Request Custom Product option — mention this in your inquiry.
  4. Expect a response from the application and sales staff, who handle configuration and quote details.

Expected result: you receive pricing and ordering details from sales, not an instant online total.

Support: where to go for what

The Support menu is organized by task. Match your need to the right entry:

Your need Where to go
Choose the right product Product Selection Charts
Configure or program a unit EA & Other Configuration Tools
Understand how to apply a product Application Notes
Ordering process and requirements How to Order
Importing a product into your country Importing Information
Technical help from staff Support Contacts
Compliance and standards General Compliance
Discontinued products Obsolete Products / Legacy Products
Returns Return Policy
Common questions FAQs

Technical support and configuration

If you need help beyond documentation, Support Contacts connects you to technical support. For products that require setup, the EA & Other Configuration Tools page covers configuration utilities, and Application Notes explain real use cases. Axiomatic states its architecture allows users to source factory programmed controllers to meet application needs, so configuration questions are a normal part of the support process rather than an exception.

Drawings, models, and compliance

  • Generic Drawings and 3D Models — available for mechanical integration.
  • General Compliance — regulatory and standards information.
  • Importing Information — guidance for bringing products into your market.

Choosing between standard and custom

The site supports both paths, and the choice depends on whether an existing product fits your machine:

  • Standard product — browse the product lines (battery chargers, motor and actuator controllers, DC/DC converters, AC/DC power supplies, inclinometers, tilt sensors, laser receivers, valve controllers, I/O automation, and protocol converters/gateways for Ethernet, Modbus, Automotive Ethernet, RS-422, RS-485, SAE J1939, and CANopen). Use the Product Selection Charts to narrow down.
  • Custom design — where products "are not quite right for a new machine," Axiomatic manages development projects covering hardware, software, and system issues. Use Request Custom Product or raise it with the application and sales staff.

If you are unsure which applies, start with the selection charts and then ask support — the same team handles both standard sourcing and custom development inquiries.

Common sticking points

  • No published prices. Budget approval requires a quote, so build in time for the RFQ response.
  • Configuration is part of the deal. Many controllers are factory programmed; confirm your configuration needs before ordering rather than after.
  • Custom work has its own intake. Don't route a custom design request through a standard product quote without flagging it.
  • Regional support exists. If you need local help, check the Rep Locator before assuming you must work directly with the main office.