What "Consistently High Achieving Teams (CHAT)" Means at Steven Gaffney Company

Updated

CHAT stands for Consistently High Achieving Teams, a concept and service line from the Steven Gaffney Company aimed at teams that want to perform at a high level reliably, not just in bursts. According to the company, it targets organizations seeing silos, stalled innovation, difficulty navigating change, or breakdowns in collaboration, and it draws on research and evidence-based strategies rather than one-off motivational events. The company says it has been trusted by leading organizations across industries for 30 years.

What problem CHAT is meant to solve

The site frames the core issue as teams that could achieve more but are held back by specific, recognizable symptoms:

  • Silos — groups working in isolation rather than across boundaries
  • Stalled innovation — new ideas not moving forward
  • Difficulty navigating change — teams struggling when conditions shift
  • Breakdowns in collaboration — coordination and communication failing

A recurring theme in the company's messaging is that "silence is expensive." The idea is that unspoken concerns, avoided conversations, and unaddressed issues create hidden costs through misalignment, rework, and missed opportunities. The site explicitly asks, "What is your team costing you?" and points to the hidden cost of misalignment, rework, and missed opportunities.

The outcomes CHAT is designed to produce

The company describes four results for teams and organizations that adopt its approach:

  1. Teams learn to communicate, collaborate, and problem-solve together
  2. The organization uses proactive honesty to save time and money
  3. People hold themselves accountable with no hand-holding, because they want to
  4. Leaders become trusted and respected for telling hard truths

The broader promise is faster issue resolution, faster decision-making, and "all-in accountability."

How the company delivers it

The Steven Gaffney Company offers several formats rather than a single product:

Format What it is
Trusted Advising Advisory work with executive leadership teams
Seminars Group learning sessions
Keynotes / Speeches Talks, including "Silence is Expensive"
Team Achievement Roadmap A structured path for team improvement
Team Achievement Accelerator™ Expert-led video lessons, practical tools, and AI support

The Team Achievement Accelerator™ is described as a way to "get your team aligned and achieving faster" through video lessons, practical tools, and AI support. The site also references a National Study on High Achieving Teams and a book, Unconditional Power, along with a "Flip Your Power Switch" resource.

Who this is for

CHAT is positioned for executive leadership teams and organizations — not individuals looking for personal productivity advice. The company says it serves "thousands of teams" and has worked with top executives across industries, including government organizations. If your team shows the symptoms above and you want a structured, research-backed approach rather than a one-time event, this is the intended fit. If you're looking for pricing or self-serve sign-up details, the site does not surface those in the material reviewed here, so you'd need to contact the company directly.