How to Get Started with UVdesk and View Pricing
UVdesk offers two paths to get started: a SaaS version you can sign up for directly, and an Open Source version you can download and self-host. To view pricing, go to the Pricing page linked in the site navigation. To explore the product before committing, you can book a live demo or try the live demo environment. The site does not publish specific plan prices on the pages captured here, so treat the Pricing page and a conversation with the team as the sources for current numbers.
View UVdesk Pricing
UVdesk lists Pricing in its main navigation, pointing to https://www.uvdesk.com/en/pricing/. That page is where plan details and current prices live. Because the site separates its SaaS and Open Source offerings, expect pricing to apply to the SaaS side; the Open Source edition is presented as a downloadable product rather than a priced plan.
If you need a quote for a specific team size, channel mix, or enterprise requirements, the site provides Contact Us and Book Demo entry points. Use those when the published plans don't map cleanly to your setup.
Choose Your Starting Path
UVdesk describes itself as offering both a SaaS-based and an Open Source helpdesk solution. Which one you pick depends on how much control and maintenance you want to take on.
| Consideration | SaaS | Open Source |
|---|---|---|
| Setup | Sign up and start | Download and self-host |
| Infrastructure | Handled by UVdesk | Your responsibility |
| Best for | Teams wanting to move fast | Teams wanting full control over hosting and code |
| Entry point on site | Sign Up / Try Now | Download / Explore on GitHub |
The site's own framing is that both exist "to ease the overall support process," so the choice is about deployment model rather than feature ceiling.
Get Started Step by Step
- Decide SaaS or Open Source. If you want the fastest route, choose SaaS. If you need to run it on your own servers, choose Open Source.
- For SaaS: use Sign Up to create an account, or Try Now to start immediately. You can also Sign In if you already have an account.
- For Open Source: use Download to get the package, or Explore on GitHub to review the code first. Documentation and the Forum are available for setup help.
- Want to see it first? Use Book Demo or Schedule a Live Demo to walk through the product with the team, or open the Live Demo to try it yourself.
- Need custom scope or pricing? Use Contact Us to reach the team directly.
Expected result: after step 2 or 3 you have a working helpdesk instance; after step 4 you have a guided or hands-on view of the product before committing.
What You'll Be Setting Up
Knowing what the product covers helps you judge which path and plan fit. UVdesk's feature set, as listed on the site, includes:
- Ticket Formation and Ticket Administration — the core ticket lifecycle
- Email Management and Email Piping — turning inbound email into tickets
- Task Management and Workflow
- Form Builder — custom support forms
- Knowledgebase — self-service content
- Mailbox and Multi Channel Support
- Social Media App and Social Integration
- eCommerce Integration, CMS Integration, and Marketplace Integration
- Agent performance examination and theme customization
- Single Sign On, Translation, and Google Calendar utilities
The site also highlights Enterprise-Grade Security & Compliance and positions the product for eCommerce, marketplaces, and multichannel support. If your support runs across a store, a marketplace, and social channels, those integrations are the reason to look at UVdesk rather than a plain ticket inbox.
Common Stops Along the Way
- No price shown where you land. The homepage and feature pages don't carry plan numbers; go straight to the Pricing page or contact the team.
- SaaS vs Open Source confusion. Both are offered, and the site presents them side by side. Pick based on who runs the servers, not on which has more features.
- Wanting a trial before pricing. The Try Now, Live Demo, and Book Demo options let you evaluate before you talk numbers.
- Integration fit. If your stack is OpenCart, a marketplace, or a CMS, check the relevant integration page (the site lists eCommerce/CMS and marketplace extensions) before deciding.
A Quick Decision Guide
- Fastest start, no server work: SaaS via Sign Up or Try Now.
- Full control, self-hosted: Open Source via Download or GitHub.
- Need to see it working first: Live Demo or Book Demo.
- Need exact costs: the Pricing page, then Contact Us for anything custom.
One customer quoted on the site, Mr. Jamos Tan of Dasnietgek, noted the value of handling support inside the OpenCart admin environment — a useful signal if your store runs on OpenCart and you want support where you already work.