Floto Delivery, Tariffs, Duties, and Returns: What Customers Should Know

Floto's online store is currently closed, so no new orders can be placed right now — and that changes how you should read its delivery, tariff, duty, and return information. The site states: "Our online store is temporarily closed due to unforeseen circumstances," and that "our new website will be available soon." Because of this, the policies below describe what Floto has published on its site, but the specific timelines and procedures may be updated once the store reopens. If you already have an order in progress, or you're planning a future purchase, treat the site's own pages as the authoritative source and check back for the reopened store's terms.

What Floto says about delivery times

Floto's site includes a Delivery Times section, which is where shipping timelines are explained. Since the store is closed, the practical takeaway is:

• Delivery estimates apply to orders that were placed while the store was operating.
• Any timeline you see now should be re-checked after the new website launches, because fulfillment details can change with a store transition.
• If you're waiting on an existing order, the delivery window you were given at checkout is the relevant reference, not a general estimate.

Tariffs and duties

Floto publishes a Tarrifs and Duties section (spelled that way on the site). This is the place to look for how import charges are handled. Key points to keep in mind:

• Tariffs and duties are typically determined by the destination country, not by the seller, so the amount can vary by where you're located.
• The site's section exists specifically to explain this, which suggests Floto addresses the topic directly rather than leaving it to the customer to guess.
• Because the online store is closed, confirm the current handling of duties once ordering resumes — the policy text may be revised along with the new website.

Getting your order

The Getting Your Order section covers how orders reach customers. This is the part to read if you want to understand the fulfillment side — for example, how an order is processed and what to expect between purchase and delivery. With the store temporarily closed:

• New orders cannot be started, so this section is most useful for understanding how Floto has handled orders historically.
• For an order already placed, use the confirmation and tracking information you received rather than relying on general site text.

Easy Returns

Floto lists an Easy Returns section, indicating a returns process is part of its standard policy. Before relying on it:

• Check whether the return window and conditions are tied to the original purchase date — if so, a store closure doesn't necessarily extend them.
• Keep your order confirmation, since return eligibility usually depends on proof of purchase.
• Re-read the returns terms after the new site goes live, as the process may be restated or updated.

What to do while the store is closed

The single most important thing to understand: Floto's published sections on delivery, tariffs and duties, order fulfillment, and returns are the reference points, but the temporary closure means the operational details may shift when the new website launches. Subscribe to the site's updates and verify the specifics once ordering is available again.