Where can I get official Mozilla support for Firefox and other products?

Updated

The official support destination for Mozilla products is support.mozilla.org. It hosts help articles and community answers for Firefox, Firefox for Android and iOS, Firefox Focus, Thunderbird, Mozilla VPN, Pocket, and other Mozilla products. Use it when you want vendor-authored documentation or peer-to-peer troubleshooting rather than third-party forums.

What you'll find on support.mozilla.org

  • Knowledge base articles written and maintained by Mozilla contributors, covering installation, settings, sync, privacy features, updates, and error fixes.
  • Community forums where volunteers and other users answer questions that aren't covered by an existing article.
  • Product-specific sections, so results are scoped to the product you're using rather than mixed across the whole Mozilla catalog.

How to find help for a specific issue

  1. Go to support.mozilla.org.
  2. Use the search field at the top of the page and enter a short description of the problem (for example, "Firefox won't open" or "sync not working").
  3. Pick the article that matches your product and version from the results list.
  4. If no article resolves it, choose the option to ask the community, and include your product, version, operating system, and the exact steps that trigger the problem.

Browsing instead of searching works too: select your product from the product list, then drill into the relevant category (for example, "Fix problems" or "Privacy and security").

If the site won't load properly

A page on support.mozilla.org may show a message that JavaScript is disabled or that a required part of the site couldn't load. The site's own guidance points to three common causes:

  • JavaScript disabled in the browser — the site needs it to render and run its search and navigation.
  • A browser extension or ad blocker interfering with page scripts.
  • Network issues or browser settings blocking required resources.

In that case, enable JavaScript, disable ad blockers or extensions for the site, check your connection, or try a different browser, then reload the page.

When to use it

Choose support.mozilla.org when you need official documentation or a Mozilla-hosted place to ask. For general web-platform questions unrelated to Mozilla products, or for issues with a different vendor's software, a product-specific support site will be more useful.