How can I contact TheBus or find job openings on thebus.org?

TheBus website provides two main entry points for these tasks: a Contact Us page for reaching the organization, and a Careers page for browsing open positions. Both are accessible from the site's main navigation on thebus.org. If you want to reach a specific service (bus operations, TheHandi-Van paratransit, or Skyline rail), start with Contact Us; if you want to apply for a job, go straight to Careers.

Contacting TheBus

The site includes a dedicated Contact Us section. Use it when you need to:

• Ask a question about bus routes or service
• Reach the team about TheHandi-Van (paratransit service)
• Inquire about Skyline, the rail line listed alongside the bus services
• Direct a general message to the City and County of Honolulu transit operation

The navigation also lists the operating context — City and County of Honolulu — which is useful to know if your question needs to be routed to a city agency rather than the transit team itself.

What to have ready before you write

Contact forms and email inquiries move faster when you include:

1. Which service your question is about (regular bus, TheHandi-Van, or Skyline).
2. Your route, stop, or trip details, if the question is trip-specific.
3. Dates and times, if you're reporting an issue or asking about a specific day.
4. A clear subject line so the message reaches the right team.

Finding job openings

The Careers page is the recruitment entry point. The site describes it as joining "the team that keeps O‘ahu moving," with a prompt to explore open positions and build a career with purpose.

How to use it

1. Go to thebus.org and open the Careers section from the navigation.
2. Review the listed open positions.
3. Follow the application instructions provided for each posting.

Because openings change, treat the Careers page as the current source of truth rather than relying on a list copied elsewhere.

Who this is for

The Careers page is aimed at people who want to work in O‘ahu's public transit system. Roles are posted as they become available, so if nothing matches your interest today, it's worth checking back rather than assuming the page is inactive.

Quick reference

Common snags

• Using the wrong entry point. A job question sent through Contact Us, or a service question sent through Careers, will take longer to route. Pick the page that matches your goal.
• Assuming a page is empty. If Careers shows no matching role, the openings may simply have changed — check again later instead of concluding the program is closed.
• Leaving out service details. For Contact Us messages, naming the specific service (bus, TheHandi-Van, or Skyline) is the single most useful thing you can do.

Both pages are reachable directly from the site's main navigation, so you don't need a separate account or login to view them.