How to File a Consumer Complaint with the Kentucky PSC

Updated

The Kentucky Public Service Commission (PSC) accepts consumer complaints about regulated utilities both by phone and online. The PSC home page lists a toll-free complaint line at 1-800-772-4636 and a "File online" option, so you can choose whichever channel fits your situation. This applies to consumer issues involving utilities the PSC regulates — the page's current rate cases, for example, cover water districts, gas companies, and electric utilities such as Kentucky Power Company and Kentucky-American Water Company.

Two ways to file

Method What the page provides When it makes sense
Phone Toll-free number: 1-800-772-4636 You want to talk through the issue or aren't sure whether the PSC is the right office
Online A "File online" link under "To File a Consumer Complaint" You prefer a written record and can describe the problem in text

Both options appear in the same section of the home page, directly under the heading "To File a Consumer Complaint."

What the PSC handles

The PSC's complaint function sits alongside its case work. The home page shows active rate cases involving water districts, gas companies, and electric utilities, which indicates the kinds of regulated entities consumers bring complaints about. If your dispute is with a utility of that type, the PSC is the relevant body. If it isn't, the phone line is still the fastest way to find out where to go.

Related records and filings

If you need documents rather than to file a complaint, the page separates that out:

  • PSC Records — for items not available online, use the "Request PSC Records" link.
  • Recent Orders / More Orders — recent Commission decisions, listed by case number and utility name.
  • Electronic Filing Register — for parties filing formally in cases.

These are distinct from the consumer complaint path, so don't use the records request route if your goal is to raise a service or billing dispute.

Practical notes

  • Have your account or case details ready before you call or file online; the page doesn't specify what information is required, so gather your utility name, account number, and a clear description of the problem.
  • The toll-free number is the only contact method the page gives for complaints, so treat it as the primary entry point.
  • The page does not state processing times or eligibility limits, so confirm those with the PSC when you make contact.