Chico Theater Company Refund and Exchange Policy

Chico Theater Company accepts refund and exchange requests only if they are made at least 24 hours before your scheduled performance. Within that window, the policy differs by request type: a credit back to your patron account returns the full ticket cost except any online processing fee, while a refund by check or credit card carries a 10% cancellation fee and also cannot return the online processing fee. Exchanges are limited to another performance of the same show and depend on seat availability.

Refunds, Credits, and Exchanges at a Glance

How the 24-Hour Deadline Works

The clock is tied to your scheduled performance, not to the date you bought the ticket or the day you first thought about changing plans. A request made inside 24 hours of curtain time falls outside the policy as written. For a Sunday matinee at 2:00 pm, that means contacting the theater before 2:00 pm on Saturday.

Choosing Between a Credit and a Refund

The credit option is the cheaper route when you bought online, because it returns everything except the processing fee. A check or credit card refund costs you an extra 10% of the purchase price on top of that fee. If you plan to attend another Chico Theater Company production later, the credit keeps more of your money working for you; if you want the cash back, the 10% fee is the price of that choice.

Exchanging Tickets

Exchanges follow a stricter rule than refunds: the replacement tickets must be for another performance of the same show. You cannot swap a Cabaret ticket for a different production. Availability matters too, so a popular closing-weekend slot may have nothing to exchange into. Request the exchange as soon as you know your plans have changed rather than waiting until the 24-hour mark.

A Worked Example

Suppose you bought two Saturday 7:30 pm tickets online for Cabaret and need to move to the Sunday 2:00 pm matinee. If you contact the theater before 7:30 pm on Friday, the exchange can go through provided the matinee has seats. If the matinee is sold out, your remaining options are a credit or a refund under the rules above, both requested before that same Friday evening deadline.

Practical Tips

• Contact the theater directly to start any refund, credit, or exchange; the site describes the policy but does not list an online self-service form for changes.
• Keep your purchase confirmation handy so the processing fee and purchase total can be identified.
• If you are unsure whether you can attend, buying at the door or choosing a performance further out reduces the chance of needing a change at all.
• The policy text does not state exceptions for illness, weather, or emergencies, so plan as if the 24-hour rule applies without exception.

For current show dates and times before you book, check the production listing on chicotheater.com; the posted run for Cabaret is October 2nd through October 25th, with Thursday, Friday, and Saturday performances at 7:30 pm and Sunday matinees at 2:00 pm.