Does C&W Western Horse Have a Physical Store, and How Do I Place an Order?

No. C&W Western Horse no longer operates a physical storefront. According to the shop's own notice, COVID-19 closed its physical location because the small country shop could not meet the safety requirements for in-person shopping during the pandemic. The business downsized, and all business is now handled online and by phone. You place an order through the new website's shopping cart, or contact the shop directly if you have questions.

How to place an order

1. Go to kyhorse.com and browse the shop menu (belts, accessories, halters, leads, strap goods, bits, hackamores, dog items, hardware, liniments, and more).
2. Add items to your cart and check out through the site's shopping cart.
3. If something goes wrong, contact the shop rather than assuming the order failed.

The shop notes that the new site is live and uses a new shopping cart intended to simplify shopping. It also warns that a lot of items still need to be uploaded, though best sellers are already listed. One known bug: the cart has a random tendency to overcharge shipping by a penny. The owners say they cannot figure out why.

Shipping cost

The site advertises $8.50 flat rate shipping. That figure appears in the page heading and in the site menu, so it applies as a flat rate rather than a calculated-by-weight charge. Watch the penny-overcharge bug at checkout and compare the shipping line against the $8.50 flat rate.

Contact options

The shop asks customers to report glitches or mistakes they find on the new site using these channels. The email address is also listed as the manager's contact.

What is changing at the shop

Before ordering, know that the product line is shrinking. In a notice signed by Wes and Anita Forsythe, the shop says it is scaling back:

• Leather halters are being discontinued over the weeks following the notice.
• Some other leather items will eventually be discontinued too.
• The reason given: the machinery used for that part of the operation needs replacement, upgrade, or repair to maintain the quality and turnaround customers expect, and the owners are not ready to make those investments. They are also directing more time to their cattle farm and describe themselves as nearing retirement age.
• Leather belts and other accessories are expected to continue, and the shift away from halters may allow new options in those lines.

If a leather halter is what you came for, check availability before relying on it, since that category is the first being phased out. If you want belts or accessories, the shop frames those as the ongoing focus.

Quick answers

• Is there a store I can visit? No. The physical location is closed and all business is done via internet and phone.
• How do I buy something? Through the shopping cart on kyhorse.com.
• How much is shipping? $8.50 flat rate, per the site's own heading and menu.
• Who do I contact about a problem? [email protected] or 859-234-9905 (call or text).
• Are halters still available? They are being discontinued, so availability is limited and shrinking.