How a Home Care Agency Gets Started with GEOH

Updated

GEOH's own site points agencies to one clear first step: meet with a Home Care Strategist. That strategy meeting is where you see the software, review your billing situation, and hear the claim that agencies switching from in-house billing to GEOH get paid on average 15% more. There is no published self-serve signup path, so treat the strategist meeting as the entry point rather than looking for a "create account" button.

What to do before the meeting

The site doesn't publish onboarding prerequisites, so these are practical preparations rather than GEOH requirements:

  • Know your current billing setup. The 15% figure is specifically about agencies moving from in-house billing, so be ready to describe how you bill today and where claims stall.
  • Bring your EVV pain points. GEOH's headline promise is making EVV simple; note which visit-verification tasks eat the most staff time.
  • Decide who needs the Executive Dashboard. GEOH markets an Executive Compliance Dashboard for leaders to monitor compliance, track revenue, and grow the agency. Identify the owner or administrator who would use it.
  • Set a decision timeline. Ask in the meeting what a realistic go-live looks like for an agency your size.

What the meeting is for

Based on the site, expect the conversation to cover:

  1. A software walkthrough — the homepage invites visitors to "Explore Features" and "Explore the Executive Dashboard," so ask for a live look rather than slides.
  2. A billing review — the 15% claim is presented as something to "learn more" about during an agency strategy meeting, so ask how they calculate it and what it assumes about your payer mix.
  3. Package fit — GEOH lists a Billing Standard Package and a Billing Executive Package. Ask which one matches your volume and whether the Executive Dashboard is tied to a specific tier. The site does not publish prices, so get pricing in writing.
  4. References — GEOH cites 800+ agencies, 12,000+ users, and $572M+ in Medicaid claims paid. Ask to speak with an agency similar to yours in size and state.

What current customers say

GEOH's testimonial section is worth reading before the call because it shows what agencies tend to struggle with. One owner reports recovering $200,000 in back billing and stopping recoupments; another says the Billing Executive Package freed up time to expand. A third describes GEOH taking over setup from a prior vendor. These are vendor-published quotes, not independent reviews — but they tell you the questions to ask: How do you handle back billing? Who does the setup? What happens if claims are recouped?

GEOH also states its customers ranked it best in usability and customer support on Capterra for 2026, and cites a 4.9 rating there. You can verify the current rating directly on Capterra.

Questions to ask before you commit

Topic What to ask
Pricing What do the Standard and Executive packages cost, and what's included in each?
Billing gains How is the 15% average measured, and what results should an agency my size expect?
EVV Which states and payers are supported, and how are visit exceptions handled?
Setup Who does the data migration and training, and how long does it take?
Contract What are the term length and exit conditions?

The short version

Start by requesting a meeting with a Home Care Strategist through geoh.app, go in with your billing and EVV details in hand, and use the session to pin down package pricing, the basis for the 15% claim, and references from comparable agencies. Don't assume a free trial or instant signup exists — the site doesn't mention one, so confirm access terms in the meeting.