How can I contact Lutra support now that the service is discontinued?

Updated

Lutra.ai is no longer operating, and the only contact route the site itself provides is email: [email protected]. The page states that support for Lutra has been discontinued and directs visitors to that address for help. No other contact channels—phone, chat, contact form, or social links—are listed on the page, so email is the sole stated route.

What the site says

The entire public message on lutra.ai is a discontinuation notice. In substance it tells visitors that Lutra support has ended and points them to the support email address for assistance. There is no product interface, pricing page, or documentation left to use.

How to reach out

  1. Open your email client and address a message to [email protected].
  2. State clearly what you need—for example, access to data you stored in Lutra, questions about an existing account, or clarification on the shutdown.
  3. Include any identifying details tied to your Lutra use, such as the email address you registered with.
  4. Send the message and wait for a reply; the page gives no response-time commitment.

Expected result: you reach whatever inbox remains monitored at that address. Because the notice does not describe response times or remaining staffing, treat a reply as uncertain rather than guaranteed.

Common sticking points

  • No alternative channel exists. If email fails or goes unanswered, the page offers no fallback, so there is nothing else to try based on the site's own information.
  • The address is the only lead. Don't rely on third-party directories or old social accounts; the discontinuation notice names this address specifically.
  • Scope of help is undefined. The page says to email "for help" but does not say what support, if any, is still provided—so frame your message around what you specifically need.

If you're deciding what to do next

If you depended on Lutra for ongoing work, the practical step is to email [email protected] about your situation while planning for the possibility that the service will not return. The site provides no information about data export, refunds, or migration, so those questions belong in your email rather than in assumptions.