How CharityStore and RetailStore Differ on Cybertill

Cybertill offers two main products: CharityStore for charity shops and RetailStore for growing independent retailers. Both run on the same cloud EPoS and retail management foundation — real-time point of sale, multi-branch stock control, and reporting — but CharityStore adds charity-specific tools such as Gift Aid and fundraising features. Choose based on your organisation type: if you are a charity, CharityStore is the fit; if you are a commercial retailer, RetailStore is.

The shared foundation

Both products are built on Cybertill's cloud platform, so the core capabilities are the same regardless of which product you pick:

• Cloud EPoS that works across sales channels — in-store, online, mobile POS, catalogue, and over the phone — with sales, stock, and customer information consolidated centrally. Cybertill states this suits retailers with one store or hundreds.
• Multi-branch stock control as standard, including automated re-ordering based on real-time data and a real-time view of stock across the business.
• Reporting with a suite of essential reports out of the box, plus access to a dedicated Business Intelligence team for custom reports.
• Scale and reliability signals: Cybertill reports 5,776 retail locations supported worldwide, 84 million secure transactions completed in the last 12 months, and 13,600 supported devices.

If your needs stop at selling, tracking stock, and seeing your numbers clearly, the shared platform already covers them — the product choice then comes down to organisation type.

What CharityStore adds

CharityStore is positioned as the leading cloud-based system for charities and is used in 1 in 3 UK charity shops, according to Cybertill. Beyond the shared platform, it targets the specific economics of charity retail:

• Gift Aid on donated goods: Cybertill states CharityStore can increase the re-sale value of donated goods by 25% through claiming Gift Aid on donated goods and cash donations. Gift Aid capture is described as extremely accurate, with claims submitted directly to HMRC.
• Fundraising through 'Round Up': charity customers have raised £5.5 million with this solution since 2021, per Cybertill's figures.

These are the features that make CharityStore a different decision from RetailStore: the value case rests on tax relief on donations and donation-based fundraising, not just retail operations.

What RetailStore offers independent retailers

RetailStore is described as retail management software for growing retailers. It provides the same cloud EPoS, stock control, and reporting base, framed around commercial goals — consolidating sales, stock, and customer data centrally and giving teams real-time reporting to make decisions quickly. Cybertill also lists visitor attractions among the organisations it serves, alongside charities and retailers.

Side-by-side

How to decide

• You run a charity shop or charity retail chain: CharityStore is the intended product. The Gift Aid capability alone changes the economics of donated stock, and the Round Up tool adds a fundraising channel — neither is listed for RetailStore.
• You run a commercial retail business: RetailStore is the match. You get the same EPoS, stock, and reporting platform without paying for charity-specific functionality.
• You operate a visitor attraction or mixed organisation: Cybertill lists visitor attractions among its customers; use the "Request a callback" option on the site to confirm which product fits your setup, since the page does not break this segment down by product.

One caveat: Cybertill's page does not publish pricing for either product, so cost comparison is not possible from the site alone — ask for a quote during the callback. If your organisation straddles both categories (for example, a charity with commercial trading arms), raise that in the callback rather than assuming one product covers both.