How do I file an unemployment insurance claim in Hawaii through labor.hawaii.gov?

File your claim online through HUI Claims, the state's online Unemployment Insurance portal, which is linked from the Unemployment Insurance section of labor.hawaii.gov. If you can't complete the claim online or need help with it, the site directs you to a UI contact form or the Unemployment Insurance Call Center at (808) 762-5752 or (833) 901-2272. The page itself does not state eligibility rules, filing deadlines, or what information you'll need to enter, so treat the steps below as navigation guidance and confirm requirements once you're inside the portal.

Start with the Unemployment Insurance section

The department's home page groups its services into sections, and Unemployment Insurance is the first one listed. That section is where the claim-filing links live, including:

• HUI Claims – the online Unemployment Insurance portal, and the main entry point for filing a claim.
• Unemployment Insurance Appeals – a separate link, for people contesting a decision rather than filing a new claim.
• Employer Unemployment Insurance Services – a separate link, for employers handling UI matters, not for individual claimants.

Because appeals and employer services are split into their own links, don't use those if your goal is to file a new claim. Go to HUI Claims instead.

If you need help or can't file online

The page offers two alternatives for assistance, and it explicitly recommends the contact form for the quickest assistance:

Use the contact form when you have a question or a problem with a claim and want a written response. Call the Call Center when you need to speak with someone directly.

What to expect and where to verify details

The home page is a navigation hub: it points you to the right portal and contact channels but does not publish eligibility criteria, required documents, weekly claim procedures, or payment timelines. Once you open HUI Claims, that portal is where you'll enter your claim information and where any instructions or status updates will appear.

Before you start, it's worth confirming on the site or through the Call Center:

• Whether you should file online or by phone in your situation.
• What personal and employment information the claim requires.
• How to certify weekly and how to check your claim status.
• What to do if your claim is denied — at that point the Unemployment Insurance Appeals link becomes relevant.

If your question is about a decision you've already received rather than a new claim, go straight to Unemployment Insurance Appeals instead of HUI Claims.