How do I find a doctor or location on the UMass Memorial Health website?

Updated

Use the Find a Doctor and Find a Location tools on ummhealth.org to search for providers and care sites, then confirm details on the specific hospital or clinic page. This works for routine care, specialist visits, and non-emergency urgent care; for a life-threatening emergency, call 911 instead of searching the site.

Find a Doctor

The homepage includes a Find a Doctor entry point alongside Access myChart and Make an Appointment. Use it when you already know what type of care you need and want to identify a provider before booking.

A practical sequence:

  1. Open Find a Doctor from the homepage.
  2. Search by the specialty or condition you need — for example, a cancer specialist or an infectious disease expert.
  3. Note the provider's affiliated hospital or practice, since UMass Memorial Health spans multiple sites.
  4. Use Make an Appointment or Access myChart to schedule or manage the visit.

If you are not sure which specialty fits, start from Services and Treatments instead and work back to a provider.

Find a Location

Find a Location and All Locations let you browse care sites rather than individual providers. This is the better entry point when proximity matters more than a specific name.

The system is made up of five hospitals, including a children's medical center, plus behavioral health services and a dedicated provider group. Member sites you can navigate to from the location listings include:

Site What it covers
UMass Memorial Medical Center Main academic medical center; includes the Children's Medical Center
UMass Memorial Medical Center – Children's Medical Center Pediatric emergency care and pediatric services
UMass Memorial Health – Harrington Community hospital with its own patients-and-visitors information
UMass Memorial Health – HealthAlliance-Clinton Hospital Community hospital with its own patients-and-visitors information

Each hospital page carries its own Contact Us, Plan Your Visit, Visitor Dining, and About Us sections, so once you pick a site, that page is where you check hours, directions, and visitor rules.

Urgent care vs. emergency care

For non-life-threatening problems, UMass Memorial Health operates urgent care sites, including Urgent Care at Northborough Crossing, which is open daily. Use this when you need fast care from UMass Memorial Health providers in your community but the situation is not an emergency.

For pediatric emergencies, the Children's Medical Center provides dedicated pediatric emergency care. For anything immediately life-threatening, call 911.

Before you go

  • Confirm the site on its own hospital page — the system has multiple campuses and the location tool lists them separately.
  • Check Plan Your Visit for parking, entrances, and visitor hours.
  • Check Visitor Dining if you expect a long stay.
  • Use Access myChart to review appointments, results, and messages tied to your record.

Common snags

  • Searching a doctor without checking the site. A provider may practice at a campus that is not the closest one to you; verify the affiliation before booking.
  • Using urgent care for an emergency. Urgent care handles non-emergency needs; emergencies belong with 911 or the emergency department.
  • Expecting one page to cover everything. Each hospital maintains its own contact and visitor information, so details can differ by campus.

Billing and cost questions are handled separately from provider search: the site links to Pay My Bill and Price Transparency under Patients & Visitors.