How do I get support or report an issue on 0xacab?

Updated

Submit support requests through the project's issue tracker. If you need to reach the collective directly, use the email collective at riseup.net or the IRC channel #riseup on irc.indymedia.org. These are the support channels listed on the site; there is no separate help desk or ticket portal.

Where to send a support ticket

The site's FAQ answers "I have a support ticket!" with a single instruction: leave it at the issue tracker. That means the issue tracker is the intended place for support requests, not a private inbox or a web form.

  • Issue tracker — first stop for support tickets and bug reports.
  • Email — collective at riseup.net, for reaching the collective directly.
  • IRC — #riseup on irc.indymedia.org, for real-time conversation.

When to use each channel

Situation Best channel Why
A support ticket or a bug you can describe in writing Issue tracker The FAQ explicitly directs tickets here
Something you'd rather not post publicly, or a question about hosting a project Email to collective at riseup.net Reaches the collective without opening a public thread
A quick question or something that needs back-and-forth IRC #riseup on irc.indymedia.org Immediate, conversational

A common support case: repository limits

One of the most likely reasons to contact support is the new-user repository limit. According to the FAQ, new users are allowed to create or fork only one repository. The site states this is intentional, to stop spammers and uncontrolled growth. If you need more, the FAQ says to contact the collective or file a support ticket.

So if you hit a wall creating a second repo, that is expected behavior, not a bug — and the fix is a support request rather than a retry.

Browsing and hosting questions

Two other FAQ entries point to useful destinations:

  • Looking for public projects? The FAQ confirms there is a list at https://0xacab.org/explore.
  • Want your project hosted? The FAQ's answer to "Hey, we have a project and it needs hosting" is simply "Let's talk!" — which routes back to the email or IRC channels above.

Practical notes

  • The site also lists its onion address and GPG key fingerprints (ed25519 and rsa) for verification purposes, alongside the clearnet URL https://0xacab.org.
  • The site's tagline is "code hosting for friendly people," and the header reads "we build our dreams by hand."
  • No pricing or payment details appear in the available site information, so nothing here should be read as a statement about cost or account requirements.

If you are unsure which channel fits, start with the issue tracker: it is the one place the site names explicitly for support tickets.