How do I pay a bill, report a concern, or apply for a license on the City of Cheyenne website?

On cheyennecity.org, all three tasks start from the homepage under the "I Want To" area, which lists Pay online, Report a concern, and Licenses and Permits as separate entry points. Use Pay online for bills, fines, or rates; Report a concern for problems such as potholes or abandoned vehicles; and Licenses and Permits to apply for a City license or permit. Each link opens its own page, so you need to pick the right one before you start.

Pay a bill, fine, or rates

The homepage's Pay online entry is described as the place to "Pay a bill, fine or your rates." That single label covers three different payment types, so the first decision is which one applies to you:

• Bill — a charge you have received from the City.
• Fine — a penalty you need to settle.
• Rates — a recurring utility-type charge.

The homepage does not list accepted payment methods, card networks, or whether a convenience fee applies. Treat those as unknown until you reach the payment page itself, and have your account or citation number ready before you click through.

Report a concern

Report a concern is the City's channel for reporting problems such as a pothole or an abandoned vehicle. The homepage names those two examples, which tells you the tool is meant for location-based municipal issues rather than general questions.

To use it well:

1. Identify the exact location — street address, nearest cross street, or a landmark.
2. Describe the problem in specific terms (size, hazard, how long it has been there).
3. Submit through the Report a concern link and keep any reference number you receive.

The homepage does not state response times or whether you can track a report's status, so don't assume a timeline.

Apply for a license or permit

Licenses and Permits is the entry point to "Apply for a City license or permit." The homepage does not enumerate which licenses or permits are available, what documents are required, or what the fees are — those details sit on the linked page.

Before starting an application, gather the basics most municipal permit processes ask for: the property address or business name involved, a description of the work or activity, and any contractor or owner information. Then follow the Licenses and Permits link to see the specific requirements for your case.

Where these links live and what else is nearby

The three entries appear together in the homepage's "Do it online" block, alongside other common tasks:

If your task isn't one of these — for example, you need a department contact or the Municipal Court — use the site's menu instead. The navigation groups Your Government (Mayor, City Council, boards and commissions, departments including the City Clerk, City Treasurer, Planning and Development, Public Works, and Police), Connect Cheyenne, Business Services, and Explore.

Practical tips before you start

• Match the task to the link. A parking ticket is a fine (Pay online); a broken sidewalk is a concern (Report a concern); a fence or business activity is likely a permit (Licenses and Permits). Choosing the wrong entry usually means starting over.
• Have identifiers ready. Account numbers, citation numbers, addresses, and parcel or business details speed up all three tasks.
• Check the news and featured links for deadlines. The homepage carries time-sensitive notices — for example, seasonal closure of park restrooms beginning Oct. 28, 2026, and information about the 5th Penny measure on the November 2026 ballot. Payment or permit deadlines may appear in news items rather than on the task pages.
• The Municipal Building is at 2101 O'Neil Avenue if a task requires an in-person visit, though the homepage does not say which services must be handled in person.

The site is in English (United States) and offers a language selector in the header if you prefer to translate the page before navigating.