How Do You Get Help with FontShop Account or FontFont Font Questions?

FontShop itself is no longer a storefront for buying fonts. The site now directs visitors to MyFonts for FontFont purchases and to Monotype Fonts for subscription access, and it states that customer account questions should go through its help pages (FAQ), while FontShop or FontFont font questions can be sent via the contact page. Agencies can email to request access to a library of 150,000 fonts from over 1,000 foundries, usable for unlimited prototyping.

Where to go for each type of question

Buying FontFont fonts today

The complete FontFont collection is now available for purchase at MyFonts.com and through Monotype's subscription service, Monotype Fonts, where applicable. FontShop notes that both platforms offer flexible licensing options and convenient ways to access fonts for websites, apps, digital ads, and more.

If you arrived at FontShop expecting to check out there, that path no longer exists — the shop has moved to MyFonts. The site's own framing, quoting founder Erik Spiekermann, is that "Shop" is only the second syllable of FontShop; the first is "Font," and the page continues to be about the FontFonts and font innovations FontShop created over 25 years.

Agency access to the larger library

If you are an agency, FontShop invites you to email them for access to a library featuring 150,000 fonts from over 1,000 foundries. According to the site, you can use any font in that library for unlimited prototyping.

What to include when you contact them

The page does not specify a required format, but to get a useful answer faster, describe:

• Whether your question is about a customer account (route it to the FAQ first) or about FontShop/FontFont fonts (route it to the contact page).
• For agencies: that you are requesting library access, and that your intended use is prototyping.
• For licensing questions about web, app, or digital ad use: note the platform you plan to license through (MyFonts purchase vs. Monotype Fonts subscription), since FontShop points to both as the places where licensing options live.

Common sticking points

• Looking for a FontShop checkout: there isn't one anymore — FontFont purchases happen at MyFonts.
• Account problems: the site explicitly refers customer account questions to the help pages/FAQ rather than to a general contact form.
• Assuming the library is free or open: the agency library is described as something you email to get access to; the page does not state pricing or access terms.
• Not knowing which platform fits you: FontShop presents MyFonts (purchase) and Monotype Fonts (subscription) as parallel options with flexible licensing, so the choice depends on whether you want to buy individual fonts or subscribe.