How Does Ordering and Shipping Work at C.Gars Ltd?

Updated

C.Gars Ltd is a UK cigar retailer selling Cuban, New World and Rest of the World cigars, cigarillos, samplers, humidors and accessories, with ordering handled through a customer account and delivery offered across the UK. The site states free UK shipping for C.Gars Plus Silver members, and it lists a returns form, a customer guarantee and a phone line for support. This guide covers what the site itself documents about placing an order, shipping, returns and getting help — check the linked pages for current terms before you buy.

Placing an Order

Orders are placed through the online shop, which is organised so you can narrow down what you want before checkout:

  • Shop Cigars splits into Cuban Cigars, New World Cigars, Rest of the World Cigars and Cigar Samplers.
  • You can filter by strength (Light through Full), region (Continental, Cuban, Dominican, Honduran, Nicaraguan, Peruvian, Rest of the World), smoke time (20–40 minutes up to over 110 minutes), packaging (boxes, bundles, cabinets, samplers, jars, packs, singles, tins) and price (under £10 up to over £50).
  • There are also brand pages, a Top 25 Award Winning Cigars list, a C.Gars Ltd Top 40, bundle deals, clearance and a section for people new to cigar smoking.

An account is part of the ordering flow: the site shows Log in, Create an account and I've Forgotten My Password, plus a favourites list and a client lockers feature. You can also reach the cart directly, and the header shows a cart count so you can see what's in it before checking out.

Account Features Worth Knowing

  • Favourites — save cigars to revisit.
  • Client Lockers — listed alongside subscriptions and sampling events, suggesting a storage option for account holders.
  • Subscriptions — the site has a subscriptions section and a schedule link, so recurring orders are part of the offering.
  • C.Gars Plus — a membership programme with perks, points and discounts; the site states free UK shipping for C.Gars Plus Silver members.

Shipping and Delivery

The clearest shipping statement on the site is that UK shipping is free for C.Gars Plus Silver members. Beyond that, the site points to a dedicated Shipping Information page under Ordering & Shipping, which is where the specific options, costs and timeframes live. Because delivery terms can change, treat that page as the source of truth rather than any summary.

What the site does confirm:

  • Delivery is UK-focused ("fast UK delivery" is part of how the shop describes itself).
  • Shipping Information sits in the Customer Service menu alongside Ordering.
  • Free shipping is tied to a membership tier, not to all orders by default.

If you're outside the UK, or you need a specific service level, check the Shipping Information page before ordering — the site's own description doesn't spell out international options.

Returns, Guarantee and Customer Promise

C.Gars Ltd lists several policy pages that matter after an order arrives:

Page What it covers
Returns Form The route for sending something back
Our Guarantee What the retailer commits to
Customer Promise The service standard it sets out
Terms & Conditions The full contractual terms

The presence of a returns form and a guarantee suggests a defined process rather than case-by-case handling, but the conditions — time limits, what qualifies, who pays return postage — are on those pages, not in the shop description. Read them before ordering if returns matter to your decision.

Getting Help

Support channels listed on the site:

  • Phone: 0345 604 0044
  • Help Desk and FAQ under Customer Service
  • Contact Us and Meet the Team
  • Ordering & Shipping section for process questions
  • Customer Testimonials and a Trustpilot presence (the site cites over 30,000 Trustpilot reviews)

There's also a Cigar Library, a C.Gars Blog, The CGars Magazine, a News Page and Competitions if you want guidance rather than order support. Practical how-to pages exist too — Colibri Lighter Instructions, Humidor Set Up, Butane Lighter Care, Pipe Guide and Engraving — which is useful if your order includes accessories.

Practical Checklist Before You Order

  1. Confirm you're over 18 — the site gates entry on age and notes it contains tobacco images.
  2. Create an account if you want favourites, lockers or subscription management.
  3. Check whether C.Gars Plus membership (Silver for free UK shipping) is worth it for your order size.
  4. Read Shipping Information for current delivery terms.
  5. Read Returns Form, Our Guarantee and Terms & Conditions if you might need to send anything back.
  6. Save the phone number (0345 604 0044) and bookmark the Help Desk for after-sales questions.

One note on the site itself: it uses cookies and states that by using the website you agree to their use in line with the C.Gars Privacy Policy — relevant if you're browsing before deciding.