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EnglishHow Does the Custom Ordering Process Work for Saddle Right Saddle Pads?
Updated
Saddle Right builds each orthopedic saddle pad to order rather than selling fixed stock sizes, and the customization starts with your discipline. The site presents four pad lines — Western, English, Racing, and Wool — each with its own standard baseline that you then adjust to your horse and rider. Because custom embroidery and custom sizing fall outside the 30-day unconditional guarantee and the trade-back policy, it's worth settling your specifications before you order.
The Four Pad Lines and Their Starting Specifications
Saddle Right lists these standards on its site, so you can see what you're customizing from:
| Line | Standard specification | Notes from the site |
|---|---|---|
| Western | 5/8 inch thickness | Customize from this baseline |
| English | 17–17.5 seat, 190 lb rider | Customize from this baseline |
| Racing | Fits a jockey's saddle; just under 1 lb | Customize from this baseline |
| Wool | Wool felt liners, 1/8 inch thickness | Easy to care for |
The English line is the clearest example of why the process is rider-specific: the default assumes a 17–17.5 seat and a 190 lb rider, so if you or your saddle fall outside that, the pad needs to be built differently.
What You Can Customize
Based on the site's product structure, your order is shaped by:
- Discipline — which of the four lines you start from.
- Horse fit — the pad is designed to offer wither, spine, and lumbar relief, so your horse's back shape drives the build.
- Rider and saddle fit — relevant mainly for the English line, where seat size and rider weight are stated defaults.
- Thickness — Western pads start at 5/8 inch; wool liners are 1/8 inch.
- Custom embroidery and custom sizing — available, but these are the two categories excluded from the guarantee and trade-back policy.
How to Place a Custom Order
The site's own guidance is to contact the brand for specific customization direction, so the practical sequence is:
- Identify your discipline and the matching pad line.
- Gather your horse's and rider's details — back shape and any pressure or rubbing issues for the horse; seat size and rider weight for English pads.
- Contact Saddle Right directly to confirm what can be adjusted on your chosen line and what measurements they need. The site does not publish a self-service configurator or a measurement form, so this step is a conversation, not a checkout option.
- Confirm whether your order includes custom embroidery or custom sizing, since that changes your return options.
- Place the order once specifications are agreed.
What You Get After Ordering
- Lifetime warranty against core compression — the core material is designed to dissipate heat and pressure.
- 30-day unconditional guarantee — excluding custom embroidered and custom sized pads.
- Trade-back policy — also excluding custom embroidered and custom sized pads.
The pads are handcrafted from natural materials and the company has been making them since 1984.
Common Sticking Points
- Assuming a standard size will fit. The English line's stated defaults (17–17.5 seat, 190 lb rider) show that "standard" is a starting point, not a universal fit.
- Adding embroidery or custom sizing without checking the return terms. Both exclusions apply to the guarantee and the trade-back policy, so a pad that doesn't work out may not be returnable.
- Expecting an online configurator. The site directs you to contact the brand for customization guidance rather than offering a self-serve build tool.
If your horse has specific back or wither issues, or you ride a discipline where the standard thickness or weight doesn't match your setup, contact Saddle Right before ordering so the pad is built to your measurements rather than adjusted after the fact.