How Drivers, Merchants, and Businesses Can Partner with Grab

Grab runs separate partner tracks for drivers, merchants, and businesses, and each track has its own entry point, support centre, and financial resources. To start, choose your role: drivers use Drive with us or Deliver with us; merchants use Partner with us; businesses use Grab for Business. Each path leads to onboarding information, a dedicated Help Centre, and financial services tailored to that partner type.

Driver-Partners: Drive or Deliver on Your Own Schedule

Grab's driver track is built around flexibility. The site positions driving as being "your own boss and drive on your own time," and delivery as a way to "earn extra income as you help deliver food and items on-demand."

Getting started

1. Choose your mode. Use Drive with us if you want to carry passengers; use Deliver with us if you want to deliver food and items.
2. Complete onboarding. The site lists the entry points but does not publish step-by-step signup requirements on this page; the Help Centre is the place to resolve account and application issues.
3. Find a physical touchpoint. Driver Centre helps you locate the nearest driver centre for in-person support.
4. Build your skills. GrabAcademy is described as "the one-stop to your training needs, through every phase of your partnership with us" — useful both at the start and as your partnership continues.

Support and earnings

• Help Centre covers account issues, job issues, accident & safety, and earnings & wallet. This is the first stop for payment or wallet questions.
• Financial services for driver-partners are described as "simple financial products tailored for driver-partners." The site does not list specific products or rates on this page, so check the financial services section for current offerings.
• What's New carries the latest announcements for driver-partners, which is where program or policy updates appear.

Merchant-Partners: Reach Grab's Consumer Base

The merchant track is framed around reach: "reach millions of consumers" by partnering with Grab. Beyond listings, merchants can plug into delivery and dining products.

Starting as a merchant

• Partner with us is the onboarding entry point for merchant-partners.
• GrabExpress lets you fulfil customer orders with on-demand delivery — relevant if you sell goods rather than prepared food.
• Grab DineOut partnership covers "Dine Out Deals, Reservations, Loyalty Solutions and more," aimed at restaurants that want discovery and booking traffic.

Merchant support and growth resources

• Financial services for merchant-partners are described as "flexible financial solutions to help you grow," and Financial resources provides "funding and resources for merchant-partners." Specific products and eligibility are not detailed on this page.
• Help Centre handles account and app issues for merchants.
• What's New lists announcements for merchant-partners.

Businesses: Grab for Business

Enterprise users have a single, clearly labelled entry: Grab for Business, described as "Grab services catered to your business needs." This is the track for organisations that want to use Grab's services internally rather than sell through the platform. Enterprise partners also have their own What's New feed for announcements.

Choosing the Right Track

Common Sticking Points

• Wrong Help Centre. Driver, merchant, and consumer support are separate. Account, job, accident & safety, and earnings & wallet issues belong to the driver Help Centre; app and account issues for sellers belong to the merchant one.
• Expecting published rates. The page names financial services for drivers and merchants but does not list products, pricing, or eligibility. Treat those as things to confirm through the relevant financial services page rather than assuming terms.
• Overlooking GrabAcademy. Training is positioned as support "through every phase" of a driver partnership, not just at signup — worth revisiting as your work changes.
• Assuming one entry covers everything. A restaurant wanting delivery plus reservations needs both GrabExpress and Grab DineOut conversations, not just the general Partner with us route.

Start from the entry point that matches your role, then use that track's Help Centre and What's New feed as your ongoing reference.