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EnglishHow DriveSavers' Data Recovery Process and Pricing Policy Work
Updated
DriveSavers starts every case with a free evaluation, and you only pay if data is recovered — the company states a "No Data — No Charge" policy. You begin by calling its 24/7 line (+1 800-440-1904 toll-free, +1 415-382-2000 main), and shipping is free. The site does not publish specific prices, so treat the evaluation call as the point where cost is confirmed.
What the "No Data — No Charge" Policy Covers
The site presents this as a guarantee tied to the outcome of recovery: if no data can be recovered, there is no charge. It appears alongside "Free Evaluation" and "Free Shipping" as the three commitments highlighted on the homepage.
What the page does not state: a price list, a fee range, payment methods, or whether evaluation results are delivered in writing. If budget certainty matters to you, ask for a firm quote during the evaluation call rather than assuming a figure.
The Process, Step by Step
1. Contact and free evaluation
Call the 24/7 numbers above to start the process. The site describes this as the entry point for every case — home user, small business, enterprise, or public sector.
2. Shipping
Free shipping is offered, so the device can be sent to the lab at no cost to you.
3. Cleanroom recovery
Recoveries are performed in what the company describes as a certified secure, state-of-the-art cleanroom. This matters for physically damaged or mechanically failed drives, where opening the device outside a controlled environment can cause further harm.
4. Outcome-based billing
If data is recovered, you pay; if not, the "No Data — No Charge" policy applies.
What Can Be Recovered
| Media / Situation | Notes from the site |
|---|---|
| Hard drives (HDD) | Laptops, desktops, external drives, helium drives; hardware failure, physical damage, malware |
| SSDs | Dedicated SSD recovery service |
| Servers | RAID, NAS, SAN, multi-disk configurations |
| Phones | iPhone, Android — photos, contacts, text messages |
| Computers | Mac and Windows devices |
| Removable media | All removable storage types |
| Tape | All tape media |
| Ransomware attacks | Recovery after an attack |
A Detail Worth Knowing Before You Ship
DriveSavers states that all leading storage media manufacturers authorize it to open sealed drive mechanisms without voiding the original warranty. That means if your drive is still under manufacturer warranty, recovery work here does not cost you the option of an in-warranty replacement. If your device is under warranty, mention this when you call so the lab can confirm the arrangement for your specific model.
When This Service Fits — and When to Ask More
The process is designed for cases where the data matters more than the hardware: failed drives, dead SSDs, broken RAID arrays, water- or impact-damaged devices, or ransomware incidents. The free evaluation and outcome-based charge lower the risk of trying.
Before committing, confirm by phone:
- The quoted cost and what it includes
- Expected turnaround time for your media type
- Whether you need to send the whole device or just the drive
- How recovered data is returned (the site does not specify media or delivery format)
For a straightforward file deletion on a working drive, professional cleanroom recovery is likely more than you need; for mechanical failure or physical damage, the cleanroom and manufacturer authorization are the reasons to choose this route.