How Formito Tracks and Exports Chatbot Responses

Updated

Formito collects every chatbot response in a dashboard where you can browse individual records, print a single response, or save all responses in a spreadsheet file format. This applies to any chatbot you build with Formito — whether it's a lead-capture bot, survey, or support widget — since the tracking step is built into the same three-step workflow as creation and sharing.

Where Responses Appear

Once your chatbot is live, responses flow into your Formito dashboard. According to Formito's own description of its workflow, the third step after creating and sharing a bot is to "browse responses right from your dashboard." You don't need to set up a separate integration or database to see what visitors submitted — the dashboard is the default destination for collected data.

This matters most for lead-generation bots, where Formito positions the chatbot as a way to "acquire customers even while you're asleep." The dashboard is where those after-hours leads surface.

Three Ways to Use the Data

Formito describes three distinct actions for handling responses:

Action What it does When to use it
Browse in dashboard View responses in the Formito interface Quick review, checking recent submissions
Print a single record Output one response as a printable record Sharing or filing an individual lead or ticket
Save all responses Export everything in a spreadsheet file format Analysis, CRM import, or record-keeping

The distinction between printing one record and exporting all records is the key operational choice. Printing suits a single support ticket or a specific lead you need to hand off; the spreadsheet export suits bulk work like reviewing survey results or loading leads into another system.

A Practical Example

Suppose you run a photography service and use Formito's ready-made Photography Service template to qualify inquiries. A visitor chats with the bot, answers questions about shoot type, date, and budget, and submits. That response appears in your dashboard. If a single high-value inquiry needs to go to a colleague, you print that one record. At the end of the month, you save all responses to a spreadsheet to see which shoot types convert best — the same export covers survey and feedback templates, such as the Product Feedback Survey or Post Event Survey, since all of them route responses to the same dashboard.

What the Export Does and Doesn't Cover

Formito's materials confirm that responses can be saved "in a spreadsheet file format," but they don't specify which formats (for example, CSV versus XLSX) or whether exports can be filtered by date or bot. If format compatibility matters for your workflow, check the export options inside the dashboard before committing. Similarly, the site doesn't describe retention limits or automatic syncing to external tools — the documented path is dashboard review plus manual print or export.

Getting to the Tracking Step

Tracking only becomes relevant after a bot is live. The sequence Formito lays out is:

  1. Create the chatbot visually with the no-code builder, adding messages, inputs, and actions.
  2. Share it by adding a code snippet to your site (launcher or embedded), or by sharing the chatbot's URL.
  3. Track results in the dashboard, then print or export as needed.

If you haven't built a bot yet, start from a template — Formito offers options like Tour Booking, Real Estate Agent, and Bug Report — and the response tracking works the same regardless of which template you choose.