How Hackensack Radiology Group Handles Billing, Insurance, and Patient Records

Hackensack Radiology Group (HRG) handles the administrative side of imaging through four patient-facing channels listed on its site: Pay Your Bill, Insurance Billing, Request Report/Images, and a Patient Portal. If you already had a study done and need a bill resolved, a claim filed, or a copy of your images, those four links are where the process starts. The site does not publish prices, accepted insurance plans, or portal login requirements, so treat those as things to confirm directly with the practice rather than assume.

Paying a bill

HRG provides a dedicated Pay Your Bill entry under Patient Info. That is the only billing-payment path named on the homepage, and the site does not list payment platforms, accepted card types, or whether online payment requires an account.

Practical sequence:

1. Open the Pay Your Bill page from the Patient Info menu.
2. Have your statement or account number ready — radiology bills are usually keyed to the accession or account number on your statement, not your name alone.
3. Complete payment and save the confirmation.

If you are unsure whether a bill is from HRG or from a separate reading radiologist, check the remittance address and phone number on the statement before paying. Imaging is frequently billed by more than one entity (facility and professional read), and the site does not state how HRG splits those.

Insurance billing

The Insurance Billing page sits alongside Pay Your Bill under Patient Info. The homepage does not publish a list of in-network insurers, so the reliable move is to confirm coverage before the appointment, not after.

What to verify with your insurer or with HRG:

• Whether the specific location (Newman Street Imaging, New Century Imaging, Clifton, or Hoboken) is in network — network status can differ by site.
• Whether the ordered exam (for example CT, MRI, PET, mammography, or an interventional procedure such as uterine fibroid embolization) needs prior authorization.
• What your plan covers for the facility component versus the professional read.

Because HRG lists both diagnostic and interventional services, authorization rules differ sharply between a routine X-ray and a procedure like prostate artery embolization. Ask which category your order falls into.

Requesting reports and images

HRG lists Request Report/Images as a separate Patient Info item, distinct from the portal. Use it when you need a copy of the radiologist's report or the actual image files — for a second opinion, a specialist visit, or your own records.

What to have ready:

• Your name, date of birth, and date of service.
• The facility where the study was performed.
• Where the report or images should be sent, if not to you.

Expect that releasing records may require a signed authorization, since HRG also publishes a Notice of Privacy Practices. The site does not specify turnaround times or fees for image copies, so confirm those when you submit the request.

Patient portal

The Patient Portal is listed in the main navigation and again in the footer with the phone number 201.488.2660. It is the self-service route for existing patients. The homepage does not describe what the portal exposes (results, reports, messages, payment history) or how to get login credentials, so the safe assumption is that you need to be an established patient and may need to request access.

If you cannot get into the portal, the fallback is the phone number above or the Request Report/Images page.

Choosing the right channel

Common snags

• Two bills for one scan. Facility and professional fees may arrive separately; paying one does not close the other.
• Portal access assumed. The site does not state that portal enrollment is automatic. If you never received credentials, call 201.488.2660.
• Records sent to the wrong place. Specify the recipient and fax or address when requesting images, since the site gives no default delivery method.
• Location-dependent coverage. With four listed sites, confirm network status for the exact location on your order.

For anything the site leaves open — pricing, plan participation, portal enrollment, record fees — call the practice directly rather than relying on the homepage.