How Raleigh Water District Customers Can Sign Up for Text Alerts

Updated

Raleigh Water District uses TextMyGov to send text alerts for emergencies such as water shut-offs, water quality concerns, and other urgent notices. The district's website announces the service but does not publish the sign-up keyword or phone number on the page itself; the "Read more" link in the Featured section is the place to get the enrollment instructions. If you are a district customer in the Raleigh Hills area of Washington County, Oregon, start there.

What the alerts cover

According to the district's homepage, TextMyGov supports notifications for:

  • Emergency notifications — the district names water shut-offs and water quality concerns as examples, plus "other" emergencies.
  • Service disruptions — shut-offs fall under this, so you hear about planned or unplanned interruptions through the same channel.

The district serves more than 4,500 residential and commercial customers with Bull Run drinking water, so a text is a faster route than checking the site during an outage.

How to sign up

  1. Open raleigh-h2o.com.
  2. In the Featured section, find the item titled "Text Alert Notifications" and select "Read more »".
  3. Follow the enrollment instructions on that page. TextMyGov campaigns typically ask you to text a keyword to a short code or register through a web form; use whatever the district's page specifies rather than guessing a keyword.

Expected result: your mobile number is registered with the district's TextMyGov account, and you begin receiving alerts sent to district customers.

Verify it worked

The homepage does not describe a confirmation message, so treat any opt-in reply from TextMyGov as your confirmation and keep it. If you receive nothing after signing up, re-check the "Read more" page for a different enrollment step before assuming you are registered.

Common snags

  • No keyword on the homepage. The excerpt only says the district contracted with TextMyGov; the actual sign-up code lives behind the "Read more" link. Don't rely on a code you saw elsewhere.
  • Landline or shared number. Text alerts need a mobile number that accepts SMS; a household line may not work.
  • Account questions. Billing and payment are handled separately through the "Pay Water Bills Online" link, not through the alert sign-up.

Why it matters

A text alert reaches you when you are not at a computer — useful if a shut-off affects your home or business during the workday. For non-emergency questions, the site also lists Contact Us and Board of Commissioners pages, and the 2026 Water Quality Report is posted for customers who want the detail behind water quality notices.