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EnglishHow Scarlett Law Group Works With New Clients
Updated
Scarlett Law Group's website routes new clients through a contact form that asks you to identify yourself as a potential new client, a current existing client, or neither, then collects your name, phone, email, date of incident, and a description of how the firm can help. The firm describes itself as a trial practice rather than a volume practice, and states that every case is prepared for trial and every client is prepared for life. If you have a serious injury, traumatic brain injury, or wrongful death matter in the San Francisco area, that intake path is the starting point.
The intake form: what it asks and why
The contact form on the site is built around a single qualifying question — "Are you a new client?" — with three options:
- Yes, I am a potential new client
- No, I'm a current existing client
- I'm neither
That split matters because it tells the firm how to route your message. A potential new client inquiry goes to intake; an existing client message goes to the team already handling the matter. The form then asks for:
| Field | What it captures |
|---|---|
| First name, last name | Who you are |
| Phone | How to reach you |
| Written follow-up | |
| Date of incident | When the injury or loss occurred |
| "How can we help you?" | A short description of your situation |
The date-of-incident field is the one to think about before you submit. Injury and wrongful death claims are subject to filing deadlines, so the firm needs to know how much time has passed. If you are unsure of the exact date, give your best estimate rather than leaving it blank.
What happens after you reach out
The site does not publish a step-by-step description of its internal intake process, so the following is what the available information supports rather than a guaranteed sequence:
- You submit the form or call. The firm lists a direct phone line, 415-352-6264, alongside the form, so you can choose either route.
- The firm reviews your description. The "How can we help you?" field and the date of incident give the first screen of whether your matter fits the practice.
- You discuss the case. The firm's stated approach — "Every case prepared for trial. Every client prepared for life." — signals that the initial conversation is about the substance of the claim, not just paperwork.
If you are already a client, select the existing-client option so your message is not treated as a new inquiry.
The practice areas that define new-client fit
The firm's site lists the case types it handles, which is the clearest signal of whether your situation is a match:
- Brain injury — including traumatic brain injury (TBI)
- Spinal injury
- Catastrophic injury
- Personal injury
- Automobile accidents — car, big-rig truck, semi tractor-trailer, motorcycle, bicycle, pedestrian, bus, train, Uber/Lyft
- Medical malpractice
- Wrongful death
- Professional negligence
- Aviation accidents
The site's "HAVE YOU..." section frames these as questions — been injured in a car accident, suffered a TBI from a trucking wreck, been hit by a car, been impacted by wrongful death — which is effectively the firm's own checklist for prospective clients. If your situation matches one of those lines, the intake form is designed for you.
What the firm says about how it works
Two statements on the site describe the firm's operating model:
- "We are not a volume practice. We are a trial practice." This tells you the firm positions itself around fewer cases taken further, rather than high-volume settlement processing.
- "Trusted by judges. Chosen by families." This is the firm's own framing of its reputation.
The site also states that the firm has won more than $1 billion in verdicts and settlements for clients, and highlights specific results: a $49 million brain injury award, a $26 million medical malpractice jury verdict, an $18.6 million wrongful death result, and a $5 million car accident case. These figures are the firm's own published results and describe past outcomes, not a prediction of yours.
Contact details
- Phone: 415-352-6264
- Email: [email protected]
- San Francisco office: 536 Pacific Avenue, San Francisco, CA
- Additional location: Larkspur
The site also lists a blog, firm videos, and materials on trial techniques such as power point imaging, animations, photos and charts, visibility studies, and brain gel — useful if you want to understand how the firm presents cases before you make contact.
Practical points before you submit
- Have your date of incident ready. It is a required field and it affects how the firm evaluates urgency.
- Write a specific "how can we help" note. One or two sentences about the injury, how it happened, and what treatment or loss followed will get you a more useful response than a general message.
- Choose the right client status. Selecting "potential new client" keeps your inquiry in the intake path.
- Use the phone line if time is short. The firm publishes a direct number, which is faster than a form for urgent matters.
The site does not state response times, consultation fees, or whether initial consultations are free, so confirm those directly when you call or write.