How to Buy or Upgrade Ecessa Products and What Support Is Available

Updated

Ecessa's product line has been declared End of Sale / End of Life by OneNet Global, so new purchases of Ecessa-branded SD-WAN hardware and software are no longer the primary path. What you can still do on ecessa.com is request a quote (which now routes to OneNet Global), renew an existing Ecessa SLA, upgrade an existing deployment, and reach technical support. If you are an existing customer, start with the SLA renewal or Upgrade link; if you are evaluating the technology for the first time, treat the site as a bridge to OneNet Global rather than a storefront.

What "End of Sale / End of Life" means for buyers

The site states plainly that OneNet Global has declared End of Sale / End of Life for the Ecessa line. That changes the practical answer to "how do I buy":

  • New Ecessa-branded purchases: the line is end-of-sale, so you should not expect a standard add-to-cart flow for Ecessa products.
  • Existing customers: renewal and upgrade paths remain listed, which is where most current users will land.
  • New evaluations: the relevant products are now positioned as OneNet Global offerings, so a quote request is the realistic first step.

The homepage frames this as "Ecessa is Now a Product of OneNet Global," so the buying conversation continues under that brand.

The purchase and upgrade paths listed on the site

The navigation exposes two distinct commercial actions, plus support:

Action Where it appears What it is for
How to Buy Main navigation and footer Starting a purchase or quote conversation
Request a Quote Main navigation and footer Getting pricing for your specific setup
Upgrade Support/navigation area Moving an existing deployment forward
Renew Your Ecessa SLA Support area Keeping support coverage active
Technical Support Support area Troubleshooting and help
Sign Up for the Free Ecessa Insight Portal Support area Portal access for monitoring/management

A phone number is published for contact: 952.960.1000.

How to request a quote or start a purchase

  1. Go to ecessa.com and use the How to Buy or Request a Quote link.
  2. Provide your requirements — the site's product framing centers on WANworX, WANworX Virtual Instance, and PowerLink, so knowing which of these fits your network helps the conversation.
  3. Expect the quote to come back under OneNet Global, since Ecessa is now a product of that company.
  4. If you need to talk it through first, call 952.960.1000.

The expected result is a scoped quote rather than an instant online checkout — the site does not present a self-service purchase flow for the Ecessa line.

How existing customers upgrade or renew support

If you already run Ecessa gear:

  1. Use the Upgrade link to review upgrade options for your deployment.
  2. Use Renew Your Ecessa SLA to keep your service-level agreement current — this matters because the product line is end-of-life and support coverage is the main continuity lever.
  3. Use Technical Support for active issues.
  4. Sign up for the Free Ecessa Insight Portal if you want portal-based visibility into your network.

Renewing the SLA is the step most existing customers should confirm first, since it determines whether you can still get technical support and upgrades.

What the products actually do, so you can judge fit

The site positions Ecessa as Secure SD-WAN built around "Never Down® Networking" — business networks designed not to fail. The mechanism described is automatic failover across up to 25 communication links, spanning MPLS, lower-cost broadband, cable, satellite, microwave, and cellular 5G/4G/LTE.

The problems it is marketed to solve:

  • Network outages
  • Network congestion
  • Expensive MPLS
  • Slow applications
  • Security
  • Remote workforce connectivity (maximize bandwidth, secure endpoints, maintain connectivity)

Industries called out include banking, government, education, and healthcare. If your requirement is link redundancy and automatic failover across mixed WAN types, that is the core value proposition; if you need a currently-sold, actively-developed product line, the OneNet Global framing is the relevant one.

Common sticking points

  • Assuming you can buy Ecessa directly. End of Sale means the old direct purchase path is closed; go through a quote request instead.
  • Skipping the SLA renewal. For end-of-life products, letting support lapse can leave you without a path to upgrades or technical help.
  • Not knowing which product you need. WANworX, WANworX Virtual Instance, and PowerLink are distinct; identifying your fit before requesting a quote speeds things up.
  • Expecting published pricing. The site offers quote-based contact rather than listed prices, so budget figures come from the quote conversation.

Where to go next

  • Buying or evaluating: Request a Quote, or call 952.960.1000.
  • Already deployed: Renew Your Ecessa SLA, then check Upgrade.
  • Troubleshooting: Technical Support.
  • Monitoring: Sign Up for the Free Ecessa Insight Portal.
  • Background: the Data Sheets, Video Gallery, Case Studies, and Technology Briefs sections under Resources.