How to Contact Baidu AI Cloud for Sales or Expert Consultation

Baidu AI Cloud's international site (intl.cloud.baidu.com) provides two direct contact paths: a Contact Us option and a Consult Now button. The Consult Now prompt asks you to describe the problem you are solving so Baidu Cloud experts can help identify the best solution, while the sales path connects you with the sales team or business advisors for business-related help. These are the only contact routes described on the page — no phone numbers, email addresses, or live chat details are listed there.

Contact Options on the Page

When to Use Each Path

• Use "Consult Now" if you have a technical or solution-level question — for example, you are choosing between products and want guidance on which fits your workload. The page frames this as: tell them what problem you are solving, and experts will help find the best solution.
• Use the sales team or business advisors if your inquiry is commercial — for example, you are evaluating the platform for a business deployment and need to discuss it with someone on the business side.

What the Page Does Not Tell You

The page does not list specific pricing, payment methods, or plan costs. It does mention promotional offers on individual products — Elastic Public IP up to 30% off with bandwidth options up to 500Mbps, Load Balancer annual plans starting at 20% off, and complimentary access to VPC, subnet, security group, and route table configurations — but these are product-level offers, not a pricing sheet. For actual quotes or contract terms, you will need to go through one of the contact paths above.

A Practical Way to Prepare

Because the Consult Now flow asks you to describe your problem, a short, specific message gets you further than a generic inquiry. For example, instead of "I want to know about your cloud," state the workload (e.g., "we need object storage plus a VPC for a hybrid cloud setup") and the constraint you care about (region, bandwidth, or compliance). That maps directly onto the product categories the site organizes around — computing, network, storage, cloud-native, and monitoring and operations — and lets the expert route you to the right product instead of asking clarifying questions first.

If your question is about security, compliance, or privacy commitments, note that the site states it maintains a security system, aligns with global regulations and industry standards, and builds privacy protections — but the page itself does not provide a contact channel specifically for those topics, so route them through the general Contact Us or Consult Now options.