How to Contact Community Nurse to Learn More or Ask About Services

Call 508-992-6278 or email [email protected] to reach Community Nurse, a not-for-profit home health care agency serving southeastern Massachusetts since 1916. The agency's site directs people to these two channels to learn more about its services. The site does not list office hours, a contact form, or a street address, so phone and email are the confirmed ways to get in touch.

Contact Channels at a Glance

What to Do Before You Reach Out

A short call or email goes faster if you know what you want to ask. Based on what the site covers, these are the topics worth raising:

• Service eligibility and scope — whether home health care or hospice care fits your situation.
• Coverage area — the agency serves southeastern Massachusetts; confirm your town is included.
• How care starts — ask what the first step is, such as a referral or an assessment.
• Cost and coverage questions — the site does not publish pricing, so ask directly rather than assuming anything about cost or insurance.

How to Frame Your Call or Email

1. State your situation briefly. For example: "I'm asking about home health care for a parent in [town]."
2. Ask your specific question. Keep it to one or two points so the answer is clear.
3. Confirm next steps. Ask what happens after this conversation and who will follow up.
4. Note the response. Write down names, dates, and any instructions so you can act on them.

For email, put the topic in the subject line (for example, "Home health care inquiry — [town]") and include a phone number where you can be reached.

Checking the Agency's Public Information

The site also points to a television commercial airing on WJAR NBC10 featuring staff and a patient. Public quality information is another way to learn about the agency before you call:

• Home health measures — the site reports 100% for timely start of care (national average 96%) and 100% for providing a medication list to the next care setting (national average about 81%).
• Staying in the community — 95% of patients remained in the community after discharge, versus a 77% national average.
• Patient experience — 92% would recommend the agency (national and state averages 79%), and 92% rate overall care highly (national average 85%).
• Hospice measures — 91% would recommend the hospice (national average 85%), and 85% of caregivers report getting timely help (national average 78%).

These figures come from the agency's own site and are attributed to Centers for Medicare & Medicaid Services (CMS) ratings. Use them as conversation points — for instance, ask how the agency maintains its timely-start and medication-list numbers.

Common Snags

• No published hours or address. Don't plan a walk-in visit based on the site; call first.
• No online form or pricing page. Email and phone are the only listed contact routes, and cost questions need to be asked directly.
• Service area matters. If you are outside southeastern Massachusetts, ask about eligibility before investing time in a referral.

If you are comparing agencies, use the same questions above for each one so the answers line up.