How to Contact Discover the Shannon or Get Help Planning a Shannon Cruise

Updated

Discover the Shannon is a booking and information site for river Shannon cruises and boat hire in Ireland. If you want to contact the site or get help planning a trip, the navigation bar gives you four direct entry points: About Us, Press, Contact Us, and FAQ's. For most trip-planning questions, start with FAQ's for general answers, then use Contact Us to ask about specific boats, cruise packages, or special offers. The site also offers an English / Deutsch language toggle, so German-speaking visitors can browse in their own language before making contact.

Where to find help on the site

The main navigation is organised so you can plan first and contact second:

  • About Us – background on the company and what it offers.
  • Press – media or press-related enquiries, not general trip planning.
  • Contact Us – the route for booking questions, availability, and specific requests.
  • FAQ's – general answers that may resolve common questions before you write in.

Alongside these, the site lists Our Boats, Cruises, Special Offers, Where To Go, and Gift Voucher sections. These are the pages to review before contacting the site, because they contain the details you will likely be asked about.

Plan your trip before you make contact

Because the site is built around browsing boats, routes, and offers, you will get a faster and more useful reply if you arrive with specifics. The site groups its content into four areas:

Section What it covers
Our Boats Full fleet list, including Shannon Star, Horizon 4, Longford Class, Horizon, Linssen 350AC, Silver Shadow, Wave Duke, Wave Princess
Cruises Cruise packages such as the Lough Derg Trail Weekend, Family Weekend Cruise, Lough Erne Cruise, Barging Along the Canal, Family Adventure Cruise, Taste of the Shannon Cruise North and South, and the Ancient Ireland Cruise
Special Offers Current deals, including a Gift Voucher, 10 nights for 7, 10% Early Booking Discount, extra night for short breaks, 15% off Emerald Cruisers, a Midweek Special Offer, and 10% off Aug–Oct
Where To Go Cruising regions: Upper Shannon, Mid Shannon, Lough Derg, Shannon Erne Waterway, and Lough Erne

If you already know which region or boat type interests you, mention it when you get in touch. The site describes, for example, Carrick on Shannon as a starting point for the Upper Shannon, Banagher for the Mid-Shannon, Banagher or Portumna for Lough Derg, Ballinamore for the Shannon Erne Waterway, and Lough Erne in County Fermanagh for Northern Ireland's waterways.

What to include in a contact request

To get a useful answer, your message should cover:

  1. Which boat or boat class you are considering (for example, Shannon Star or Linssen 350AC).
  2. Which cruise package interests you (for example, the Lough Derg Trail Weekend or the Family Adventure Cruise).
  3. Which region you want to explore (Upper Shannon, Mid-Shannon, Lough Derg, Shannon Erne Waterway, or Lough Erne).
  4. Any special offer you want applied (for example, the 10% Early Booking Discount or the 10 nights for 7 offer).
  5. Your dates and group size, since these affect availability and pricing.

Pricing is not published in the material reviewed here, so treat any cost question as something to confirm directly through Contact Us rather than assuming a rate from the offers listed.

Using the language option

The site provides an English / Deutsch switch in its navigation. If you or your group are more comfortable in German, switch languages first, then browse boats, cruises, and destinations before contacting the site. This lets you compare options in your preferred language and reduces back-and-forth later.

Common sticking points

  • Contacting the wrong section. Press enquiries and trip-planning enquiries are different. Use Contact Us for bookings and availability, not Press.
  • Skipping the FAQ's. Many general questions are likely answered there, so check it before writing in.
  • Arriving without specifics. The site organises everything by boat, package, region, and offer. Naming these in your message makes it easier to get a precise reply.
  • Assuming prices are listed. The offers and packages are named, but no rates appear in the material reviewed, so confirm costs directly.

In short: browse Our Boats, Cruises, Special Offers, and Where To Go to narrow your choice, check FAQ's for general answers, then use Contact Us with your boat, package, region, dates, and any offer you want applied.