How to Contact Fay's Irish Dancing Shoes or Become a Trade Customer

Fay's Irish Dancing Shoes handles contact and trade enquiries through a small set of clearly separated channels: a Dublin workshop address and phone number, a direct email, a Trade Customers page for wholesale enquiries, and a Distributors page for finding stockists in your region. If you are in the US, the site also points to a separate Fay's USA operation, which is likely the faster route for American customers. The details below come from the fays-shoes.com homepage and its navigation.

Direct contact details

The site lists one physical location and one email contact:

The email address is a named contact rather than a generic inbox, so it is the natural place to send a specific enquiry. The site does not state response times, opening hours, or whether phone enquiries are handled in languages other than English.

Trade and wholesale enquiries

The navigation includes a Trade Customers page, described on the site as the route for wholesale enquiries and trade customers, who are "always welcome." That page is the intended entry point if you are a dance school, retailer, or reseller rather than an individual buyer.

The homepage does not publish minimum order quantities, trade pricing, account requirements, or application forms. Those specifics would need to come from the trade page itself or from a direct email to [email protected].

Finding a distributor instead of ordering direct

If your goal is simply to get Fays shoes in your part of the world rather than to open a trade account, the Distributors page is the relevant one. It is described as showing "other ways to get Fays shoes in your part of the world" — in other words, regional stockists rather than the Dublin workshop.

This matters because ordering direct from Dublin and buying from a local distributor are different paths with different implications for shipping, returns, and lead time. The homepage does not list which countries have distributors, so check the Distributors page before assuming a local option exists.

If you are based in the US

The homepage carries a dedicated prompt: "Based in the US? Click the button below to visit Fay's in the USA." This links out to a separate US operation rather than routing American customers through Dublin.

For US buyers, that link is the sensible first stop — it avoids international shipping and customs questions entirely. The site does not explain how the US business relates to the Dublin workshop (same company, licensee, or distributor), so treat them as separate contact routes until you confirm otherwise.

Choosing the right channel

• Individual buyer, outside the US: check the Distributors page first, then contact the Dublin workshop if nothing local appears.
• Individual buyer in the US: use the Fay's USA link.
• Dance school or retailer: start with the Trade Customers page, then email [email protected] with your specifics.
• General question about a product or order: the phone number or email above.

One practical note: the site's own basket shows "No products in the basket" and the homepage is built around product and workshop content rather than a support portal. There is no live chat or contact form mentioned in the page evidence, so email and phone are the realistic options for anything not covered by the Trade Customers or Distributors pages.