How to Contact Gaffey for Water Disinfection System Enquiries

Gaffey directs enquiries to its team by email. The site lists two addresses for contacting the team about which system suits your application: [email protected] and [email protected]. Use these if you want help matching a Gaffey system to your site or sector, or if you have a general product question. The site also offers a news sign-up and further product navigation, but email is the contact route it names.

Ways to Reach Gaffey

The page does not list a phone number, contact form, or office address, so email is the only direct contact method shown. It also does not state response times or support hours.

What to Include in Your Enquiry

The site frames the contact route around one question: which system is right for your application. To get a useful answer, describe your situation in those terms. Useful details include:

• Your sector or setting — the site says its systems serve commercial, industrial, and domestic sectors.
• The water treatment goal — for example disinfection of a water supply.
• Which technology you are considering, if you already have a view: electrochlorination (Hyprolyser®), chlorine dioxide (chloriDOS® iOX®), or monochloramine (chloriDOS® MCA).
• Site constraints that affect the choice, such as chemical handling, storage, or transport, since Gaffey presents on-site generation as a way to reduce these.

If you are unsure which technology fits, say so and ask for a recommendation rather than picking one yourself.

Choosing Which System to Ask About

Gaffey's three in-situ generation families differ in the chemistry they produce on site:

• Hyprolyser® electrochlorination — generates sodium hypochlorite for water disinfection using salt.
• chloriDOS® iOX® chlorine dioxide — produces chlorine dioxide on site; the site notes it reduces chemical-handling requirements and environmental impact by eliminating transportation and storage.
• chloriDOS® MCA monochloramine — on-site monochloramine generation with precision blending and dosing, including a fail-safe batch generator.

All three are described as British-built and distributed worldwide, and the Hyprolyser® iSEC® and chloriDOS® iOX® systems include Gaffey's Adaptive Response Technology (ART). If your deciding factor is chemical handling and storage, the chlorine dioxide description speaks to that directly; if it is the disinfectant chemistry itself, compare the three above before writing.

If You Only Want Updates

The "Sign up for news from Gaffey" section is for ongoing news rather than a specific enquiry. Use it if you want product or company updates and do not need an answer to a current question. For anything application-specific, email the team instead.

Common Points to Check Before Sending

• Confirm which address you are writing to; the page lists two, and it does not explain how they differ.
• State your application clearly, since the site's own framing of the contact route is "which system is right for your application."
• Do not expect pricing from the page — no prices or commercial terms are published there, so ask directly if cost is part of your decision.
• If you need documentation, specifications, or sector references, request them in the same email; the page mentions sector expertise but does not publish a downloadable pack.