How to Contact Lincoln Park EMS for Non-Emergency Questions or Request a Medical Record

Updated

Call 9-1-1 for any medical emergency. For non-medical questions, call Lincoln Park EMS (LPEMS) at (973) 694-3304. To request a medical record, use the Medical Record Request page on lpfas.org. These three channels are separate, and using the right one matters: the phone line and website forms are not emergency dispatch, and a records request is not the same as asking a general question.

Emergency vs. non-emergency: which channel to use

Situation What to do
Medical emergency (someone needs help now) Dial 9-1-1
Non-medical question (general inquiries, administrative matters) Call (973) 694-3304
Requesting your medical record Use the Medical Record Request page on lpfas.org

The distinction is stated directly on the LPEMS site: "Medical Emergency Dial 9-1-1" and "Non-Medical Question (973) 694-3304." Do not use the non-emergency number or a website form to report an emergency, since those are not the emergency dispatch channel.

How to ask a non-emergency question

  1. Decide whether your question is medical or non-medical. If it involves an active emergency, stop and dial 9-1-1 instead.
  2. For anything else — general questions about the organization, administrative matters, or non-urgent inquiries — call (973) 694-3304.
  3. If you prefer to reach out online, the site's menu includes a Contact Us page you can use for non-emergency messages.

Expected result: your question reaches LPEMS through a non-emergency channel, leaving 9-1-1 free for actual emergencies.

How to request a medical record

  1. Go to lpfas.org.
  2. Open the Medical Record Request page from the site menu.
  3. Follow the instructions on that page to submit your request.

Expected result: your records request goes through the dedicated process rather than the general contact or phone channels. The site lists the Medical Record Request page as a distinct menu item, which is why it is the correct starting point for this task.

Other reasons people contact LPEMS

The site also lists several non-emergency pages that may answer your question before you call:

  • Join Us / Membership Application — for volunteering, since LPEMS is 100% volunteers.
  • Donate — for contributions; the site states LPEMS is always accepting donations.
  • Challenge Coin — to order an LPEMS challenge coin.
  • FAQs — for common questions.
  • 2026 Fundraisers — for fundraising information.

If your question fits one of these, the corresponding page is usually faster than a phone call.

Common pitfalls

  • Using the non-emergency number for an emergency. The (973) 694-3304 line is explicitly labeled for non-medical questions. Emergencies go to 9-1-1.
  • Requesting records through the wrong channel. Use the Medical Record Request page, not the general Contact Us form or the phone line.
  • Assuming a bill will follow. The site states that when LPEMS answers calls, patients never see a bill from LPFAS. This is a service description, not a statement about any other costs.

Quick reference

  • Emergency: 9-1-1
  • Non-medical questions: (973) 694-3304
  • Medical records: Medical Record Request page on lpfas.org
  • General online contact: Contact Us page on lpfas.org