How to Contact Marsilli or Get Technical Support

Marsilli provides several direct channels for inquiries and technical help: a Contact page for general and sales inquiries, TeamViewer QuickJoin and TeamViewer Quicksupport links for remote assistance, and a Marsilli 3D Viewer tool for viewing equipment in 3D. These entry points are listed in the site navigation of marsilli.com. The site does not publish a direct phone number, email address, or support hours in the available page content, so the Contact page is the starting point for anything not covered by the remote-support tools.

Main Contact and Support Entry Points

The site navigation groups these under Contact and related items:

When to use which

• New project, machine configuration, or commercial question: use Contact. Marsilli positions its business around co-engineering and customized winding and assembly systems, so expect the first exchange to establish your application (motor vs. coil, wire size, volume) before a technical proposal.
• Existing machine issue that support can diagnose remotely: use TeamViewer Quicksupport so a technician can connect to your system.
• You were invited to a scheduled remote session: use TeamViewer QuickJoin with the session details provided to you.
• Reviewing a machine layout or design before a meeting: open the Marsilli 3D Viewer.

Services You Can Ask About

When you contact Marsilli, these are the service areas named on the site, which helps you phrase your request:

• Co-Engineering Service — joint development of winding/assembly solutions.
• Refurbishment and ReTooling — updating or reconfiguring existing equipment.
• Training — operator or technical training.
• My.Marsilli Platform — a named platform; ask the contact team for access details, since the site does not describe login or eligibility terms.
• Certified pre-owned equipment — listed alongside production systems and stand-alone products.

Verifying You Are Dealing With the Right Company

Marsilli states over 80 years of experience in winding and assembly systems for motors and coils, serving automotive, appliances, electromechanical applications, RFID, consumer electronics, and other industries. The site lists these certifications and policies, which you can reference in procurement or supplier-qualification conversations:

• ISO 9001 (Quality Policy)
• ISO 14001 and ISO 45001 (Environment and Safety Policy)
• ISO/IEC 27001 (Policy 27001)
• Social Policy

The site also has a Global presence section and News and events page — useful if you want to know whether there is a local team or a trade fair where you can meet staff in person.

Practical Tips and Common Pitfalls

• Have your machine details ready. For remote support, note the machine model, control system, and a description of the fault; for new inquiries, note wire size (Marsilli's coil winding range is 0.02–2.5 mm), spindle count (1 to 24), and target output.
• Use the language switcher if needed. The site is available in English, Deutsch, Italiano, and 简体中文.
• Don't assume published pricing or open access. The available site content contains no pricing information and no statement that the My.Marsilli platform or 3D Viewer is open to anyone; confirm access conditions through Contact.
• Remote sessions require an invitation or a support arrangement. QuickJoin and Quicksupport are TeamViewer tools — they connect you to a session, they do not by themselves create a support ticket.

For anything beyond these tools — spare parts, service contracts, training schedules — the Contact page is the correct first step, since the site does not list separate departmental addresses.