How to Contact Newmarket Equine Hospital for Your Horse

Newmarket Equine Hospital (NEH) has two separate contact routes, and choosing the right one depends on whether your horse is being referred by another vet or you are enquiring about general practice care. For referrals and hospital cases, call the Hospital on +44 (0)1638 782020 or email [email protected]. For general practice enquiries, call The Practice on +44 (0)1638 782000 or email [email protected]. Both are reachable at the hospital address: Newmarket Equine Hospital, Cambridge Road, Newmarket, CB8 0FG.

Which number should you use?

The split matters because NEH runs both a tier three specialist equine hospital and a separate practice team. The hospital handles first opinion and referral services for horses across the UK and internationally, while The Practice covers all aspects of equine practice for owners, trainers and breeders.

What NEH is, and whether it fits your horse

NEH describes itself as an independent practice since 1912, using experience, expertise and innovation to provide veterinary care tailored to you and your horse. It is RCVS accredited as a tier three specialist equine hospital, operating from a purpose-built facility that officially opened in October 2008 (the practice originally ran from Newmarket High Street).

Scale, as stated on the site:

• Over 20 veterinarians in the practice team
• Over 40 veterinary professionals in total, supported by nurses, grooms, technical and support staff
• An in-house laboratory offering a range of clinical pathology services
• Associated practices beyond Newmarket

This breadth is relevant if your horse needs specialist referral, internal medicine, anaesthesia or laboratory work alongside clinical care — the hospital lists current vacancies for an Equine Internal Medicine Clinician, an Equine Anaesthetist and qualified equine nurses, which indicates the range of services it staffs for.

How to make contact in practice

1. Decide your route using the table above — referral/hospital versus general practice.
2. Call the matching number, or email the matching address.
3. Describe your horse's situation and whether another vet is already involved. For referrals, the [email protected] address exists specifically for this purpose.
4. Expect the team to advise on next steps, which may include arranging a visit or admission to the Cambridge Road hospital.
5. Keep the hospital address to hand: Cambridge Road, Newmarket, CB8 0FG.

If you already owe NEH money, the website has a dedicated "Pay an invoice" page rather than a phone route.

Common points to check before you call

• Referral vs first opinion. The Hospital line is the one associated with referral services; The Practice line is for general practice. Using the wrong one may simply mean being redirected.
• International clients. NEH states it provides referral services for horses throughout the UK and internationally, so overseas owners and referring vets can use the same referral contact.
• No pricing information is published on the pages reviewed here. Costs are not stated, so ask about fees directly rather than assuming anything about charges.
• Login or account requirements are not mentioned for the invoice payment page in the material available; check the page itself if you need to confirm how payment works.

Where to find more

The site also carries sections on The Hospital, The Practice, The Lab, The Team, About Us, Events & Articles, Associated Practices, and a newsletter sign-up for regular email updates. If your question is about laboratory work specifically, The Lab section describes the in-house clinical pathology services — the general contact numbers above remain the starting point.