How to Contact The Buttery for Help or Program Enquiries

Updated

The Buttery takes program enquiries by phone on 02 6687 1111, available 9:00am–4:30pm, or through the enquiry form on its website. Both routes are for people seeking help and for those asking on someone else's behalf. The site also offers a "Get Help Now" pathway and program-specific "Learn More" links if you would rather read about a service before making contact.

Contact Options at a Glance

Method Details Best for
Phone 02 6687 1111, 9:00am–4:30pm Immediate questions, deciding which program fits
Online enquiry form Available on the website Non-urgent enquiries, contact outside phone hours
Program pages "Learn More" links under each service Understanding a service before you enquire
"Get Help Now" pathway Linked from the site Starting the help-seeking process

What You Can Enquire About

The Buttery has specialised in mental health and alcohol and other drug support since 1973, and its programs are described as evidence-based. The main service areas listed on the site are:

  • Drug & Alcohol Services
  • Mental Health Services
  • Family, Carers & Friends Support — for the people around someone affected, not only the person themselves
  • Youth
  • Community Participation
  • Redress Support Service

Each has its own "Learn More" page, so you can check the scope of a program before you call or submit a form.

How to Make an Enquiry

  1. Decide what you need. If you already know the service area, open that program's "Learn More" page first so your question is specific.
  2. Call 02 6687 1111 between 9:00am and 4:30pm for program enquiries. Have your questions ready — for example, whether a program suits your situation, what the next step is, or what to expect from an initial conversation.
  3. Or use the online enquiry form on the website. The site states that the team will respond to the questions you submit.
  4. If you are enquiring for someone else, the Family, Carers & Friends Support area is the relevant starting point.

Expected result: you reach a person or submit a form that routes your question to the right program area, rather than having to work out the system yourself.

If You Want to Support Rather Than Enquire

The Buttery is a charity and states that it relies on community generosity, with all donations tax-deductible. Donations can be made through the website, and PayPal appears as a payment option on the site. This is separate from the enquiry pathway — use the phone number or form if you need help, and the donation route if you want to give.

Common Points to Watch

  • Phone hours are limited to 9:00am–4:30pm, so an enquiry outside those hours needs the online form.
  • The site does not state a cost for programs. Don't assume services are free or paid — ask directly when you call or submit the form.
  • "Get Help Now" and the enquiry form are starting points, not assessments. The first contact is about directing you to the right program.
  • Enquiries from family and friends are explicitly supported, so you don't need to be the person seeking treatment to make contact.