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EnglishHow to Contact Whiteboard Fox Support or Read Its Policies
Updated
Whiteboard Fox lists a single support contact — [email protected] — and links its Privacy Policy and Terms of Service from the site footer. The service is operated by Springbok Solutions LLC-FZ. If you need help with a session, billing question, or want to check how your data is handled, those are the two places to go.
Contacting support
Whiteboard Fox does not publish a phone number, live chat, or a ticket portal on its site. Email is the listed channel.
| What you need | Where to go |
|---|---|
| General questions or comments | [email protected] |
| Privacy practices | Privacy Policy (linked in the site footer) |
| Usage rules and legal terms | Terms of Service (linked in the site footer) |
| Company behind the service | Springbok Solutions LLC-FZ |
What to include in your email
The site doesn't specify a required format, but a support email is easier to resolve when it contains:
- The email address tied to your Whiteboard Fox account (if you signed in)
- The Whiteboard ID of the board involved, if your question is about a specific session
- A short description of what happened and what you expected
- Screenshots, if the issue is visual
The Whiteboard ID matters because boards are addressed by ID — the lobby lets you "enter a Whiteboard ID" to open a specific board, so that string is the fastest way for support to locate the right session.
Reading the policies
Both documents are linked in the footer of the site, alongside the copyright line for Springbok Solutions LLC-FZ. Open them from any page — you don't need to be signed in or inside a whiteboard to reach them.
The footer also carries the copyright notice, which currently reads © 2026 Springbok Solutions LLC-FZ.
Before you write in
A few things worth checking first, since they cover common questions:
- Joining a board: open the shared link, or enter the Whiteboard ID in the lobby field.
- Permissions: when creating a board you choose how others participate — they can draw and erase their own marks, draw and erase anything, or only view your drawing. There's also an option that disables copy and image upload for participants. If someone can't edit, the board's permission setting is the likely cause, not a bug.
- Syncing: changes are relayed to other participants within a few seconds, so brief lag is expected behavior rather than a fault.
- Tablets: pinch-to-zoom and stylus input are supported, so tablet drawing issues are usually device- or browser-side.
If none of that explains your situation, email support with the details above.