How to Find Product Manuals, Datasheets and Support Resources on etcconnect.com

ETC's website (etcconnect.com) puts product documentation and support behind two main navigation areas: Support & Training and the Products menu. From there you can search manuals, datasheets and software directly, or browse by product category (entertainment fixtures, architectural fixtures, automated fixtures, controls, networking, rigging, distribution, and more) and open the documentation for a specific product. The steps below reflect the navigation labels and tools visible on the site.

Start with the two main entry points

The site's navigation lists these relevant sections:

• Support & Training — contains Product Support, Articles, Professional Services, Manuals search, Datasheet search, Software, Forums, ETC Apps, Training, Video Tutorials and Online Training.
• Products — groups hardware by category: Entertainment Fixtures, Architectural Fixtures, Automated Fixtures, Entertainment Controls, Architectural Systems, Commercial Lighting Systems, Power Controls, Networking, Rigging Systems, Distribution, Horticultural Systems and Atmospherics.

Use Support & Training when you already know what document you need; use Products when you know the product family but not the document name.

Find a manual, datasheet or software file

1. Open Support & Training in the main navigation.
2. Choose the matching search tool:
   • Search Manuals for user manuals and installation guides.
   • Search Datasheet for specification sheets.
   • Software for firmware and application downloads.
3. Enter the product name or model number in the search field and submit.
4. Open the result that matches your product and revision, then download the file.

Expected result: a filtered list of documents for that product, from which you can download the correct file. If a search returns nothing, try the product family name (for example, a console series rather than a specific model) or check the product's own page under Products, which typically links to its documentation.

Browse by product category instead

If you don't know the exact product name:

1. Open Products.
2. Select the category that fits your equipment — for example, Entertainment Fixtures for stage luminaires, Entertainment Controls for consoles and control systems, Networking for data distribution, or Rigging Systems for hoists and rigging hardware.
3. Drill down to the product page.
4. Look for the documentation, manual or datasheet links on that page, or copy the product name into the Manuals/Datasheet search.

This path is useful when you're comparing products in a category and want each one's specifications in the same place.

Use training, forums and apps for deeper support

Beyond documents, the Support & Training section offers:

If a manual doesn't answer a configuration question, the Forums and Video Tutorials are the next places to check before contacting support.

Common sticking points

• Region and language settings. The site opens with a region/language selector (for example, North America | English). If content looks wrong or a download is unavailable, confirm your region and language in the selector, since the site organizes content by region.
• Product name vs. family name. Searches work best with the exact model or series name as printed on the device or in its product page title.
• Multiple revisions. The same product may have several manual versions; check the revision or date on the result before downloading so the instructions match your hardware.
• Purchasing questions. The site links to a Buy American page under About; pricing and purchasing details are handled through ETC's sales channels rather than a public price list, so use the product pages and contact options there for commercial inquiries.