How to Find the Right OpenText Product, Solution, or Support Resource

Start at the top navigation on opentext.com, which is organized into Why OpenText, Products, Solutions, Services, Partners, Support, Resources, and Contact. Use Products when you already know the capability you need, Solutions when you are starting from a business problem, Services and Partners when you need help implementing, and Support (including Premium support) or Contact when you need direct help. The site does not publish product pricing on the pages referenced here, so treat any cost question as something to confirm with OpenText or a partner.

Choose the entry point that matches your question

Products: start here if you know the capability

The Products menu is the fastest route when you can name what you need. OpenText describes its portfolio around three outcomes: managing and connecting data across the enterprise to eliminate silos, turning data into structured and accessible AI-ready information, and meeting security and compliance requirements across the information lifecycle.

If AI is your goal, the Aviator family is the specific place to look. The site lists:

• OpenText Aviator — AI that understands your business, data, and goals
• OpenText Content Aviator — AI content management and an intelligent content assistant
• OpenText Fax Aviator — turns faxes into instant action
• OpenText Service Management Aviator — helps users, service agents, and IT staff find answers
• OpenText Software Delivery Aviator — faster app delivery, development, and automated testing
• OpenText Trading Grid Aviator — AI-powered knowledge and guided action across the supply chain

Pick the Aviator product that matches your existing workload (content, fax, service management, software delivery, or supply chain) rather than browsing the whole catalog.

Solutions: start here if you have a problem, not a product name

Use Solutions when you can describe the outcome you want but not the product. The site frames its solutions around connecting people and processes, fueling AI with trusted data, and meeting regulatory and compliance requirements. This is the better entry point for cross-functional questions, such as unifying data across departments or preparing information for AI use.

Services and Partners: for implementation help

OpenText positions Services and Partners as the route to digital transformation support. The Partners page is described as a way to "find a highly skilled OpenText partner with the right solution." If you need hands-on deployment help or a third-party integrator, check Partners before assuming you must go direct.

Match the deployment model before you shortlist

Deployment choice can narrow your product options, so decide it early. OpenText lists four deployment options:

• Sovereign cloud — local control with global scale and trusted AI
• Private cloud — cloud value while maintaining control and compliance
• On-premises — full control of data on your own infrastructure
• Public cloud — protect, scale, and use information in your cloud of choice

If your organization has data-residency or compliance constraints, sovereign cloud or on-premises is the relevant starting point; if you want cloud economics with control, look at private cloud. Confirm that your chosen product supports your required model before committing.

Getting support and contacting OpenText

The Support entry in the top navigation leads to support resources, and the site links to Premium support at opentext.com/support/premium-support. Use Support for existing deployments and product questions; use Contact when you need to reach OpenText directly about a new evaluation.

A practical sequence for most readers:

1. Name your problem or the capability you need.
2. Check Products (and the Aviator list if AI-related) or Solutions accordingly.
3. Confirm your required deployment model is offered.
4. If you need implementation help, go to Services or Partners.
5. For an existing product, use Support; for a new conversation, use Contact.

The site does not state pricing or free-trial terms on these pages, so verify commercial details directly rather than assuming access terms.